When shelving an alarm from a perspective alarm status table, the alarm entry moves from the Active tab to the Shelved tab, but when the alarm retriggers, new instances appear in the active tab.
Shelved alarms do not show as Active until the shelving time elapses.
This only occurs in our hub/spoke gateway architecture, where perspective clients are connected to the hub gateway and alarms are coming via remote tag providers from the spoke gateways.
This only occurs when the tag provider names for the spoke gateways include capital letters.
Tested on several gateway versions 8.1.x up to 8.1.30
Tested on Google Chrome, Microsoft Edge, and Perspective Workstation clients
Tested with both full Ignition gateways and Ignition Edge gateways on the spokes.
Agreed; it is excellent, and I hope my original post didn't come across the wrong way. Sometimes people don't realize that the forum is mostly just other developers that volunteer to help out. We aren't official.