Ignition 8.1.17
Hello all,
We have a view on a Perspective page that stop to work suddenly.
It seems, a transform script use the copy.py library, that use the weakref.py library, that failed to import ReferenceError from exception (from exceptions import ReferenceError)
The same view works when I start the project on a redundant gateway...
Not sure what to do with that. Does anyone have an idea? Otherwise I will need to call the technical support.
Hello vrautomation,
If you could check your pylib folder by navigating to C:\Program Files\Inductive Automation\Ignition\user-lib\pylib
Can you confirm if you have copy.py and weakref.py in this folder? If they are in the pylib folder I would suggest opening a support ticket so we can take a look at your project to confirm the issue.
You can contact Inductive Automation Support by going to the link below.
https://support.inductiveautomation.com/hc/en-us
Yes the files are there.
I'll call the support.
Thanks!