A forum and chat module would be a nice (easy to add) addition. On the surface, this may seem like it is unrelated to the goals of this application, but this kind of communication would allow for better control and could tie into many different features. Down time feedback comes to mind.
I would like to be able to have discussion threads and be able to link to asset#/ equipment/tag/dates…
threads with sub threads, owners, open/closed issue options… the note module is a good start, but it doesn’t really allow for sub threads or the addition of features such as thread owners, tags, open/closed issue status.
Possible scenario, system moderator able to communicate with selected client… (maybe able to be done already)