Our server is running 7.6.4 (b2013112117) 64 bit and java 7v45
Our customer client is continually crashing on him. The only way to recover is crt-alt-del
and a Java SE Binary Platform error comes up.
This happens on both laptops running Java 7v45 and 7v51
It sometimes seems to be after a sequence of viewing the alarm summary and then trends.
On my own machine it can happen sometimes when I am in designer and switch back to client it wont’ open. The icon in the task manager changes form ignition with the tick to a java symbol. I have Java 7v51
I changed the client memory usage in the project from 256M to 512M but didn’t seem make any differrence.
We are also getting a Java Heap Space error. Does this refer to the server running ignition or the client?
Well that’s probably not a good sign. Is there any kind of stack trace or error message you can capture?
When the clients crash they sometimes leave a hs_err_pid[0000].log lying around somewhere on your hard drive… can you find one? There may not be one if it’s an OutOfMemory situation and not a hard crash though.
the attachement only 16kb.Tried once more and it come back again
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The clients are running out of memory for some reason, not the gateway. You may need to call into support so they can interrogate you and perhaps investigate your project(s)…
In Project Properties,Client,Lauching
I changed the client max memory from 512M to 2048M
THis resulted in an error when starting the client “Could not create the Java Virtual Machine…A fatal exception has occurred…Program will exit”
I reduced the max back to 768M and so far so good I haven’t been able to recreate a freeze.
If it does re-occur I will ring technical support.
Where can I find that figure?
Each trend could have between 1 and 20 SQL Tag Historian Pens. The user may have only 2/3 selected at a time and the startup time range is an hour but user may expand up to 366 days.
Each historical scanclass is 60000ms
