Cloud Templates Browser error

Hello,
I’m having some problems to get tamplates from cloud templates browser, no template appears on it.
If I try to search, the following error message appears:

Exception: Error retrieving templates. Please try again.

Ignition v8.0.2 (b2019060511)
Java: Azul Systems, Inc. 11.0.3

And if I try ti sing in, it tell me “Oue servers are temporarily down. Please try again”.

Do you know if this problem is going to be solved soon?
There is another way to get the templates?

Thanks!!

It’s possible the API servers were down, but everything appears to be working now. Can you try again, and if you’re still having issues I’ll take it up with the team in charge.

I have the same issue on 22nd and 23rd July 2019.

Hi,

I have the same issue…

Exception: Error retrieving templates. Please try again.

Ignition v8.0.4 (b2019091612)
Java: Azul Systems, Inc. 11.0.4

I’m also sending the full error details, just in case:

java.lang.Exception: Error retrieving templates. Please try again.

  • at com.inductiveautomation.factorypmi.designer.tools.templatebrowser.TemplateBrowser$TemplateLibrary.collectTemplates(TemplateBrowser.java:749)*
  • at com.inductiveautomation.factorypmi.designer.tools.templatebrowser.TemplateBrowser$TemplateLibrary.getSearchBrowsables(TemplateBrowser.java:844)*
  • at com.inductiveautomation.ignition.designer.thumbnailbrowser.AbstractBrowsableGalleryPanel$SearchField$SearchTask.doInBackground(AbstractBrowsableGalleryPanel.java:396)*
  • at com.inductiveautomation.ignition.designer.thumbnailbrowser.AbstractBrowsableGalleryPanel$SearchField$SearchTask.doInBackground(AbstractBrowsableGalleryPanel.java:373)*
  • at java.desktop/javax.swing.SwingWorker$1.call(Unknown Source)*
  • at java.base/java.util.concurrent.FutureTask.run(Unknown Source)*
  • at java.desktop/javax.swing.SwingWorker.run(Unknown Source)*
  • at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)*
  • at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)*
  • at java.base/java.lang.Thread.run(Unknown Source)*

Ignition v8.0.4 (b2019091612)
Java: Azul Systems, Inc. 11.0.4

Has anyone been able to fix this?

Thanks

We’re currently migrating cloud templates over to the Exchange - they should be available there soon, but I’ve asked for an update on the original cloud templates server, which seems to be down right now.

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Still facing the same issue -

java.lang.Exception: Error retrieving templates. Please try again.
at com.inductiveautomation.factorypmi.designer.tools.templatebrowser.TemplateBrowser$TemplateLibrary.collectTemplates(TemplateBrowser.java:749)
at com.inductiveautomation.factorypmi.designer.tools.templatebrowser.TemplateBrowser$TemplateLibrary.getSearchBrowsables(TemplateBrowser.java:844)
at com.inductiveautomation.ignition.designer.thumbnailbrowser.AbstractBrowsableGalleryPanel$SearchField$SearchTask.doInBackground(AbstractBrowsableGalleryPanel.java:396)
at com.inductiveautomation.ignition.designer.thumbnailbrowser.AbstractBrowsableGalleryPanel$SearchField$SearchTask.doInBackground(AbstractBrowsableGalleryPanel.java:373)
at java.desktop/javax.swing.SwingWorker$1.call(Unknown Source)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.desktop/javax.swing.SwingWorker.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)

Ignition v8.0.4 (b2019091612)
Java: Azul Systems, Inc. 11.0.4

Yes, because cloud templates are no more. Any cloud templates that were previously published have been migrated over to the Ignition Exchange, but as private templates, so it’s up to the original author to make them public. Once they do, you can download them from the exchange and import them into the designer.

I didn’t make this decision, but we’ve pulled down the server that hosted the original backend for the cloud templates, and have no plans to put it back up, so the Exchange is the official solution.

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