I’m exploring how on-demand applications could be used to improve maintenance and service workflows in industrial environments.
For example, if an operator reports an equipment issue through a mobile app, could the system automatically create a service request, identify an available maintenance technician, send the request to their mobile device, and allow both sides to track the status until the issue is resolved?
For teams using Ignition and Perspective, would it make sense to connect an external on-demand application with the existing industrial system through APIs?
I’m particularly interested in how others would approach real-time notifications, technician assignment, equipment data integration, and maintaining reliable communication when mobile users are working across different locations or network conditions.