Database user source not allowing login to designer

Ignition
1

I have a database user source that was working with no issues in the past. We moved it to a new gateway a few months ago and it still worked fine. Recently, I haven't been able to log into the designer, even though I can verify that the Database user source properties look fine and can verify my credentials on the gateway webpage (so I know my username and password are correct).

I keep getting the pesky error Login failed: Please try again.
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I also verified the last time I was fixing this that the project settings point to this user source and IdP, so I'm at my wit's end as to why this doesn't work.

2

What about the gateway's general designer login permission? Gateway General Security Settings - Ignition User Manual 8.1 - Ignition Documentation

3

That was it... I missed the part where it's the Gateway AND DESIGNER security settings. Now, what's more weird is who could have changed this....

Thanks @PGriffith!!

2 Likes
4

Hello @PGriffith
I am facing the same issue but with the gateway login. I am not sure how can I change the settings in gateway without login.

5

That's not the same issue. You need to start a new thread.

I am not sure how can I change the settings in gateway without login.

You can't. You can only reset it if you've lost the password.

https://docs.inductiveautomation.com/display/DOC81/Gateway+Command-line+Utility+-+gwcmd

1 Like
6

Thanks @Transistor. That helped me to resolve this issue.
The issue was with the user source properties.

7

See Login When Active Directory Unreachable - #2 by Transistor for more ideas to prevent this occurring again.