An Operator brought up that when he answers the alarm dialer, the alarm message begins to quickly and has a hard time hearing the alarm information. I was wondering if it is possible to add a delay to actual alarm message (not a delay to the Alarm pipeline) so that when a call is answered the Alarm Message waits about 3 seconds before it is read to the Operator.
Furthermore, is it possible to add a phone key input that allows the message to be repeated? This would be similar to the system asking the Operator to enter there personal code to acknowledge. Here is an example of what this might sound like, “At 3:00pm, alarm high level at Influent Pump Station transitioned to active. Please enter your personal code followed by the pound key or press 7 to repeat the message”.