Difference in execution time between gwcmd in user space vs service space

I’m noticing something very odd, where gwcmd -b in userspace (windows terminal, run as admin) on a machine takes ~3m, but running the exact same command from a windows service takes 6+m. any idea where to look for logs/metrics on that discrepancy? I can’t find any gwcmd logging besides the ‘no response from gateway’

Both of those are exceptionally long.
gwcmd writes to a local file for communication with the gateway service. Is your disk getting clobbered or are you on a super slow VM or something like that?

1 Like

RAM is less than half used at all times, CPU is like 10% at most, disk IO seems fine too…

gateway stats don’t seem like they have anything unusual either.

the VM itself has run large projects/heavy code with no issue.

as i write this out i wonder if it could be AV somewhere, somehow. where does GWCMD try to write to?

If you try to run a backup via the web interface, does it also take several minutes?

Files named request or response at the root of the data/ directory in the installation location.