E-mail notification not working

Hi everyone,

I'm trying to set-up an e-mail notification for some alarms. I've configured the alarm notification profile using the outlook SMTP server. Anyone knows how to solve this or where the problem may be?

Thanks

When I test the alarms, I get this error in the logs:

javax.mail.MessagingException: Could not connect to SMTP host: smtp-mail.outlook.com, port: 587

at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2055)

at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:697)

at javax.mail.Service.connect(Service.java:386)

at javax.mail.Service.connect(Service.java:245)

at javax.mail.Service.connect(Service.java:194)

at javax.mail.Transport.send0(Transport.java:253)

at javax.mail.Transport.send(Transport.java:124)

at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.sendMessage(EmailNotificationProfile.java:749)

at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.buildAndMaybeSendMessage(EmailNotificationProfile.java:737)

at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.run(EmailNotificationProfile.java:651)

at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile.lambda$sendNotification$0(EmailNotificationProfile.java:465)

at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.base/java.lang.Thread.run(Unknown Source)

Caused by: javax.net.ssl.SSLException: Unsupported or unrecognized SSL message

at java.base/sun.security.ssl.SSLSocketInputRecord.handleUnknownRecord(Unknown Source)

at java.base/sun.security.ssl.SSLSocketInputRecord.decode(Unknown Source)

at java.base/sun.security.ssl.SSLTransport.decode(Unknown Source)

at java.base/sun.security.ssl.SSLSocketImpl.decode(Unknown Source)

at java.base/sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)

at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

at com.sun.mail.util.SocketFetcher.configureSSLSocket(SocketFetcher.java:543)

at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:348)

at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:236)

at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2019)

... 13 common frames omitted

I'd have IT confirm Ignition is not being blocked from talking with the host.

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