I’m trying to set up email alarm notifications after setting up some automatic reporting. The system is Ignition version 7.9.8. The SMTP profile I’ve set up works great for the reports, everything sends correctly. However when I try and send an alarm I get an error in the logs “Failed to process message due to a permanent exception with message Cannot submit message”, see full error message below. In addition to using my pre-configured SMTP profile I’ve also manually typed the SMTP profile again, to no avail. Does anyone know why this may not be working?
com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 0.35250:0A005381, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B11B0000, 1.36674:0E000000, 1.61250:00000000, 1.45378:B61B0000, 1.44866:4E010000, 16.55847:6E0D0000, 17.43559:0000000004020000000000000000000000000000, 20.52176:140FD7881600101043050000, 20.50032:140FD7888617000000000000, 0.35180:48050000, 255.23226:0A005881, 255.27962:0A000000, 255.27962:0E000000, 255.31418:0A005981, 0.35250:0A000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:46000000, 1.36674:32000000, 1.61250:00000000, 1.45378:4B000000, 1.44866:01000000, 16.55847:B2000000, 17.43559:0000000000030000000000000100000000000000, 20.52176:140FD788160070200A005E81, 20.50032:140FD788861710106B050000, 0.35180:0A005F81, 255.23226:4800D13D, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:75050000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:7A050000, 0.38698:00000000, 0.37692:01000000, 0.37948:00000000, 5.33852:00000000534D545000010480, 7.36354:01000000000001091A010480, 4.56248:DC040000, 7.40748:010000000000010B1A010480, 7.57132:000000000000000000000000, 1.63016:32000000, 4.39640:DC040000, 8.45434:7E5D2BEB3F69C145A186ACF753C89B2C31323346, 5.10786:0000000031352E32302E323236332E3032323A4D57485052313630314D42313136363A37303035613836322D633537362D343237362D393161372D3137396438616536656339330000000000, 7.51330:EF71137E0A3CD70800000000, 255.1750:AC050000, 255.31418:0A006B81, 0.22753:0A00F136, 255.21817:DC040000, 4.60547:DC040000, 0.21966:0A00F636, 4.30158:DC040000 [Hostname=MWHPR1601MB1166.namprd16.prod.outlook.com]
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2202)
at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1980)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1197)
at javax.mail.Transport.send0(Transport.java:254)
at javax.mail.Transport.send(Transport.java:124)
at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.run(EmailNotificationProfile.java:687)
at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$2.run(EmailNotificationProfile.java:469)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)