Email Alarms quit working?

Ignition
1

Hello All,

Ignitions email alarming has been great - up until recently. Alarm notifications are no longer going out. I have pinged the email host and get communication. I have attached the log below. From looking at it - it looks like a communication issue between ignition and this server...my first thoughts are that it could be an added firewall at some point preventing ignition to communicate?

com.sun.mail.util.MailConnectException: Couldn't connect to host, port: smtpgate.go.ppg.com, 25; timeout 10000
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2053)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:697)
at javax.mail.Service.connect(Service.java:364)
at javax.mail.Service.connect(Service.java:245)
at javax.mail.Service.connect(Service.java:194)
at javax.mail.Transport.send0(Transport.java:253)
at javax.mail.Transport.send(Transport.java:124)
at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.sendMessage(EmailNotificationProfile.java:749)
at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.buildAndMaybeSendMessage(EmailNotificationProfile.java:737)
at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.run(EmailNotificationProfile.java:651)
at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile.lambda$sendNotification$0(EmailNotificationProfile.java:465)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: connect timed out
at java.base/java.net.PlainSocketImpl.waitForConnect(Native Method)
at java.base/java.net.PlainSocketImpl.socketConnect(Unknown Source)
at java.base/java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.base/java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.base/java.net.SocksSocketImpl.connect(Unknown Source)
at java.base/java.net.Socket.connect(Unknown Source)
at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:310)
at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:236)
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2019)
... 13 common frames omitted

2

Yes. Or firewall functionality on the target mailserver itself.

This:

is purely a network issue.

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3

That is what I was wondering - I have reached out to IT and hopefully something comes of it. I appreciate your help. I will report back once things are running.

4

IT has a malfunctioning firewall that needs multiple upgrades - a bypass was put in and things are working.

3 Likes