Email Notification Profile Failed to Send

Ignition
1

I’m getting this error when I try to execute a test on my alarm pipeline.

[code] 8:57:20 AM EmailNotificationProfile[Email] [hostname=webmail.partnerhosted.com,port=25] Error sending message to user ‘usr-prov:default:/usr:jreynolds’.

com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender

at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2114)
at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1900)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1122)
at javax.mail.Transport.send0(Transport.java:195)
at javax.mail.Transport.send(Transport.java:124)
at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.run(EmailNotificationProfile.java:344)
at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$3.run(EmailNotificationProfile.java:197)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

less[/code]

I’m thinking it’s a setting with the email account I’m using which will not let an automated email to be sent, but I would like to know if anyone else has seen this error.

Thanks

2

That would be correct. According to the stack trace the username used for the email notification profile does not have permission to send emails. This would need to be fixed in the user permission settings of the SMTP server.