I am getting the following error lauching my application via a url
can lauch it locally with no errors
“SocketTimeOutException: connect timed out”
Anyone any pointers/solutions?
Using Version 7.5.5 (b1255)
Thanks
Try turning off any virus checkers. We have seen lately that these cause issues when launching clients.
Thanks for your suggestion…I am still getting the error though
Have you configured your firewall to allow inbound and outbound exceptions for the port Ignition is using?
Hi our firewall is allowing this port to pass
Just to clarify
port 8043 allows in & out bound on the firewall and we access
via https//… :8043
Does port 8088 have open too even if we want to use https?
I just realised the mobile application will lauch & run for some reason but not the full screen/standard or applet
I also can’t get into designer
yes, both need to be open.
thanks diat150 does both ports need be open even if SSL is enabled on the gateway
The manual says
"After SSL is enabled, all clients and web browsers will be redirected to the SSL port if they try to use the standard HTTP port. By default, the SSL port is 8043. "
Still haven’t succeeded to launch designer or client from the url
In config, Gateway setting, Use SSL is ticked.
Have tried from gateway home page and desktop shortcut.
I had added 8043 and 8088 to gateway server inbound firewall rules
Our customer has external IT consultants who manage their networks/firewall and they are reluctant to enable 8088 as its not https encrypted.
Is the antivirus on the gateway server or the client laptop that needs to be disabled?
Since my previous post we have uninstalled McAfee from the computer running the gateway server
We have also updated ignition from 7.5.5 to 7.5.6
Is there more information in the stack trace other than the timeout? If there is can you post it so we can see what other information it has.
It sounds like everything is configured properly. I would suggest calling tech so we can do a go to meeting and see whats going on.
The java console shows the following:
CacheEntry[scada.private.ie:8043/main/system/launch/designer/designer.jnlp]: updateAvailable=false,lastModified=Thu Jan 01 01:00:00 GMT 1970,length=1417
Match: beginTraversal
Match: digest selected JREDesc: JREDesc[version 1.7, heap=67108864-1073741824, args=-XX:MaxPermSize=128m, href=null, sel=false, null, null], JREInfo: JREInfo for index 0:
platform is: 1.7
product is: 1.7.0_15
location is: java.sun.com/products/autodl/j2se
path is: C:\Program Files\Java\jre7\bin\javaw.exe
args is: null
native platform is: Windows, x86 [ x86, 32bit ]
JavaFX runtime is: JavaFX 2.2.7 found at C:\Program Files\Java\jre7
enabled is: true
registered is: true
system is: true
Match: selecting maxHeap: 1073741824
Match: selecting InitHeap: 67108864
Match: digesting vmargs: -XX:MaxPermSize=128m
Match: digested vmargs: [JVMParameters: isSecure: true, args: -XX:MaxPermSize=128m]
Match: JVM args after accumulation: [JVMParameters: isSecure: true, args: -XX:MaxPermSize=128m]
Match: digest LaunchDesc: [scada.private.ie:8043/main/syst ... igner.jnlp](https://scada.private.ie:8043/main/system/launch/designer/designer.jnlp)
Match: digest properties: [-Djavaws.sr.gateway.addr.0=scada.private.ie:8088:8043/main, -Djavaws.sr.launchts=1362671998948, -Djavaws.sr.scope=D, -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook, -Dsun.java2d.d3d=false, -Djavaws.sr.memory.init=64M, -Djavaws.sr.memory.max=1024M]
Match: JVM args: [JVMParameters: isSecure: true, args: -XX:MaxPermSize=128m -Djavaws.sr.gateway.addr.0=scada.private.ie:8088:8043/main -Djavaws.sr.launchts=1362671998948 -Djavaws.sr.scope=D -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Dsun.java2d.d3d=false -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M]
Match: endTraversal ..
Match: JVM args final: -Xmx1g -XX:MaxPermSize=128m -Djavaws.sr.gateway.addr.0=scada.private.ie:8088:8043/main -Djavaws.sr.launchts=1362671998948 -Djavaws.sr.scope=D -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Dsun.java2d.d3d=false -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M
Match: Running JREInfo Version match: 1.7.0.15 == 1.7.0.15
Match: Running JVM args match: have:<-XX:MaxPermSize=128m -Djavaws.sr.gateway.addr.0=scada.private.ie:8088:8043/main -Djavaws.sr.launchts=1362671998948 -Djavaws.sr.scope=D -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Dsun.java2d.d3d=false -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M -Xmx1g -Dsun.java2d.d3d=false> satisfy want:<-Xmx1g -XX:MaxPermSize=128m -Djavaws.sr.gateway.addr.0=scada.private.ie:8088:8043/main -Djavaws.sr.launchts=1362671998948 -Djavaws.sr.scope=D -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Dsun.java2d.d3d=false -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M>
CacheEntry[scada.private.ie:8043/main/system/launchbin/launchclient.jar]: updateAvailable=false,lastModified=Thu Jan 01 01:00:00 GMT 1970,length=263565
CacheEntry[scada.private.ie:8043/main/web/platform_logo.png]: updateAvailable=true,lastModified=Thu Mar 07 14:16:13 GMT 2013,length=1076
Starting Bootstrap Loader v2.0
Connect Step [attempt 1] connecting to: scada.private.ie:8088/main….
Connect attempt 1 for address scada.private.ie:8088/main failed.
java.net.SocketTimeoutException: connect timed out
at java.net.TwoStacksPlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.downloadManifest(ConnectStep.java:99)
at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.downloadManifest(ConnectStep.java:72)
at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.run(ConnectStep.java:46)
at com.inductiveautomation.ignition.client.launch.AbstractStepRunner.run(AbstractStepRunner.java:32)
at java.lang.Thread.run(Unknown Source)
java.net.SocketTimeoutException: connect timed out
at java.net.TwoStacksPlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.downloadManifest(ConnectStep.java:99)
at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.downloadManifest(ConnectStep.java:72)
at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.run(ConnectStep.java:46)
at com.inductiveautomation.ignition.client.launch.AbstractStepRunner.run(AbstractStepRunner.java:32)
at java.lang.Thread.run(Unknown Source)
You need to remove any anti-virus checkers from the client machine not the server. Have you tried launching the client on different machines?
Following a call to your tech support we resolved the problem by opening port 8088
Thanks for your help…sorry for the delay in updating