I have been getting this strange error for the last three days. This has never happened before in the past.
Steps I take working on UDTs on my localhost to practice/make scrips on:
- I delete the old UDT Definitions and instances
- When I add the UDTs back I get the Listing all available Security Levels" and a Time out Message
- I can no longer work on anything, and the web browser stops working as well giving me a 500 status code error
Steps to fix:
- Shut down all programs and restart my computer.
- If I just quit ignition designer before restarting my computer, and try to sign in via web or open or the designer it will keep giving me the same error.
Side Note: I took off all security I had put on for the Ignition Core test, and personal work projects, and it did not help.
Here is a screen show of the message and error I get. Has anyone delt with this before?
Go look in your gateway log for errors that might have prevented the gateway from responding.
After I recreate this error I can no longer access the gateway. I either get one of two error. "internal error" or error status 500.
That said I did copy past the output console log on the designers:
13:18:14.448 [PDT-Task-runner] WARN com.inductiveautomation.ignition.client.gateway_interface.GatewayConnectionManager - Connection to Gateway lost, due to exception.
com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Read timed out
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:351)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:543)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:283)
at com.inductiveautomation.ignition.designer.gateway.PriviledgedDesignerTask$GatewayMessageTask.execute(PriviledgedDesignerTask.java:440)
at com.inductiveautomation.ignition.designer.gateway.PriviledgedDesignerTask$TaskThread.run(PriviledgedDesignerTask.java:328)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.base/java.net.SocketInputStream.socketRead0(Native Method)
at java.base/java.net.SocketInputStream.socketRead(Unknown Source)
at java.base/java.net.SocketInputStream.read(Unknown Source)
at java.base/java.net.SocketInputStream.read(Unknown Source)
at java.base/java.io.BufferedInputStream.fill(Unknown Source)
at java.base/java.io.BufferedInputStream.read1(Unknown Source)
at java.base/java.io.BufferedInputStream.read(Unknown Source)
at java.base/sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)
at java.base/sun.net.www.http.HttpClient.parseHTTP(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.base/java.net.HttpURLConnection.getResponseCode(Unknown Source)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:437)
... 4 common frames omitted
13:18:14.479 [AWT-EventQueue-0] ERROR com.inductiveautomation.ignition.client.util.gui.ErrorUtil - null
com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Read timed out
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:351)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:543)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:283)
at com.inductiveautomation.ignition.designer.gateway.PriviledgedDesignerTask$GatewayMessageTask.execute(PriviledgedDesignerTask.java:440)
at com.inductiveautomation.ignition.designer.gateway.PriviledgedDesignerTask$TaskThread.run(PriviledgedDesignerTask.java:328)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.base/java.net.SocketInputStream.socketRead0(Native Method)
at java.base/java.net.SocketInputStream.socketRead(Unknown Source)
at java.base/java.net.SocketInputStream.read(Unknown Source)
at java.base/java.net.SocketInputStream.read(Unknown Source)
at java.base/java.io.BufferedInputStream.fill(Unknown Source)
at java.base/java.io.BufferedInputStream.read1(Unknown Source)
at java.base/java.io.BufferedInputStream.read(Unknown Source)
at java.base/sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)
at java.base/sun.net.www.http.HttpClient.parseHTTP(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.base/java.net.HttpURLConnection.getResponseCode(Unknown Source)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:437)
... 4 common frames omitted
13:18:14.464 [DesignerExecEngine-3] INFO tags.subscriptions - Changing connected quality to 'Bad_Stale'
13:18:14.471 [PDT-Task-runner] INFO Scripting.ScriptManager.WES - Pausing scripts...
13:18:14.471 [PDT-Task-runner] INFO com.inductiveautomation.ignition.client.gateway_interface.GatewayConnectionManager - Starting reconnect thread.
13:18:14.489 [GatewayConnection-1] INFO tags.subscriptions - Changing connected quality to 'Good'
13:18:14.489 [GatewayConnection-1] INFO Scripting.ScriptManager.WES - Resuming scripts...
13:18:14.490 [GatewayConnection-1] INFO com.inductiveautomation.ignition.client.gateway_interface.GatewayConnectionManager - Stopping reconnect thread.
13:18:24.529 [PDT-Task-runner] WARN com.inductiveautomation.ignition.client.gateway_interface.GatewayConnectionManager - Connection to Gateway lost, due to exception.
com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Read timed out
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:351)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:543)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:283)
at com.inductiveautomation.ignition.designer.gateway.PriviledgedDesignerTask$GatewayMessageTask.execute(PriviledgedDesignerTask.java:440)
at com.inductiveautomation.ignition.designer.gateway.PriviledgedDesignerTask$TaskThread.run(PriviledgedDesignerTask.java:328)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.base/java.net.SocketInputStream.socketRead0(Native Method)
at java.base/java.net.SocketInputStream.socketRead(Unknown Source)
at java.base/java.net.SocketInputStream.read(Unknown Source)
at java.base/java.net.SocketInputStream.read(Unknown Source)
at java.base/java.io.BufferedInputStream.fill(Unknown Source)
at java.base/java.io.BufferedInputStream.read1(Unknown Source)
at java.base/java.io.BufferedInputStream.read(Unknown Source)
at java.base/sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)
at java.base/sun.net.www.http.HttpClient.parseHTTP(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.base/java.net.HttpURLConnection.getResponseCode(Unknown Source)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:437)
... 4 common frames omitted
13:18:24.566 [AWT-EventQueue-0] ERROR com.inductiveautomation.ignition.client.util.gui.ErrorUtil - null
com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Read timed out
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:351)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:543)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:283)
at com.inductiveautomation.ignition.designer.gateway.PriviledgedDesignerTask$GatewayMessageTask.execute(PriviledgedDesignerTask.java:440)
at com.inductiveautomation.ignition.designer.gateway.PriviledgedDesignerTask$TaskThread.run(PriviledgedDesignerTask.java:328)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.base/java.net.SocketInputStream.socketRead0(Native Method)
at java.base/java.net.SocketInputStream.socketRead(Unknown Source)
at java.base/java.net.SocketInputStream.read(Unknown Source)
at java.base/java.net.SocketInputStream.read(Unknown Source)
at java.base/java.io.BufferedInputStream.fill(Unknown Source)
at java.base/java.io.BufferedInputStream.read1(Unknown Source)
at java.base/java.io.BufferedInputStream.read(Unknown Source)
at java.base/sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)
at java.base/sun.net.www.http.HttpClient.parseHTTP(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.base/java.net.HttpURLConnection.getResponseCode(Unknown Source)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:437)
... 4 common frames omitted
13:18:24.556 [PDT-Task-runner] INFO tags.subscriptions - Changing connected quality to 'Bad_Stale'
13:18:24.556 [PDT-Task-runner] INFO Scripting.ScriptManager.WES - Pausing scripts...
13:18:24.556 [PDT-Task-runner] INFO com.inductiveautomation.ignition.client.gateway_interface.GatewayConnectionManager - Starting reconnect thread.
13:18:24.579 [GatewayConnection-1] INFO tags.subscriptions - Changing connected quality to 'Good'
13:18:24.579 [GatewayConnection-1] INFO Scripting.ScriptManager.WES - Resuming scripts...
13:18:24.580 [GatewayConnection-1] INFO com.inductiveautomation.ignition.client.gateway_interface.GatewayConnectionManager - Stopping reconnect thread.
Here is a picture of my gate way, and I will now have to completely restart my computer to get the web browser/designer to work:
You need to look in the wrapper log of the gateway. Everything else that's happening is a symptom of some root cause.
If you're not sure what to look for, I would encourage you to contact support.
2 Likes
Then you will need to look at the wrapper.log file directly in the gateway. The designer console log is of no further use--it simply indicates that the error is in the gateway.
1 Like
Hey all. Thank you for helping with this. After talking with support and having a remote call we found out the problem. I was deleting to many tags at once, which has a lot of configurations, and it was overloading the "IDB" if I said that correctly.
So I just went in and did a few at a time and everything works fine with no additional errors.
EDIT- Breakdown summary email resolution:
Here are the notes from our call today:
Problem:
• When you delete an UDT definition your Gateway and the designer would crash.
Assessment:
• You had a folder that had a UDT and many child tags associated with it.
• We tried deleting a UDT and we did not see any errors or gateway crash.
• When we tried to delete the UDT named compressor that had over 300 child tags, we saw the designer throwing errors but the Gateway did not crash.
• We took a look at the wrapper logs and saw this error: The following stack successfully received a connection. A new attempt was blocked for over 30000 ms.
• We saw a lot of at com.inductiveautomation.ignition.gateway.localdb.sqlite.SingleConnectionDatasource.getConnection(SingleConnectionDatasource.java:58 errors and this refers to the IDB file.
Resolution:
• It seems that when you delete the UDT definitions, you are deleting way too many tags which locks up the IDB.
• That is also why you are seeing the Error 500 on the Gateway Status page.
• If you would like to delete those tags then I recommend doing it in smaller batches so the IDB doesn't lock up.
1 Like
