Error when try to opening Ignition Designer

Good afternoon,

when try to open Designer Launcher or Vision Client Launcher, There is this message error and the software not open.

What's the problem?

Thank you

Have IT blocked it?

Sorry, I don't understand

Try the recommendation from this thread. Just adapt the directory for the path in your error message. Launch Error Ocurred Ignition 8.1 Code 1 jvm.cfg - #3 by avaughn