Is there any way to send a cleared EMAIL alert to only the users that received the initial alert EMAIL?
At the moment I have a pipeline that sends EMAIL to a roster of users with a delay of 10 minutes between notifications to allow the user to acknowledge via link in the email before escalating to the next user in the roster.
Then I have a cleared pipeline that sends the cleared email to all users in the roster.
This is all working fine, however since this means that higher up the chain of escalation it is more possible that the user will just receive the cleared email, our customer has asked if it is possible to do either of the following:
- Only send the cleared to those who received the alert.
- Only send the cleared to the user who acknowledged the alert.
I’m not sure where to start with this or whether it is possible, so any advice would be much appreciated.