Exit login gets stuck in step connecting

Hey,
I am running an Edge Gateway with version 8.1.35.
A customer discovered that sometimes it is not possible to exit login via the "EXIT LOGIN" button. The session deadlocks in a loading screen on step "Connecting". The only way to get out of it is to leave the session, which means to turn off and on the device a focused window.

I can not reconstruct this in my test lab (pretty much same setup), but I was able to get the logs from this project. These logs are coming while the login and exit login process:

timestmp formatted_message logger_name level_string
1732722656001 /system/pws/HMI_POD/33bdf30e org.eclipse.jetty.server.HttpChannel WARN
1732722633567 WebSocket disconnected from session. perspective.ClientSession INFO
1732722628963 Shutting down delegate for '0:0:3'! com.inductiveautomation.perspective.ComponentModel INFO
1732722628963 Shutting down delegate for '0:0:1'! com.inductiveautomation.perspective.ComponentModel INFO
1732722598785 Starting up delegate for '0:0:3'! com.inductiveautomation.perspective.ComponentModel INFO
1732722598785 Starting up delegate for '0:0:1'! com.inductiveautomation.perspective.ComponentModel INFO
1732722570227 Created auto-backup of internal database "config.idb" in 989 ms Platform.InternalDatabase INFO
1732722569238 Creating auto-backup of internal database "config.idb"... Platform.InternalDatabase INFO
1732722569076 WebSocket disconnected from session. perspective.ClientSession INFO

Did somebody else noticed this behavior or has an idea how to solve this? I could not find something in the forum so far.

Those aren't complete logs - do you have full logs with stacktraces? Have you contact our support department officially?

I have the .idb file which you get when you press the download button in the Logs page, but I don't want to share the complete logs in public.
No, I haven't yet. I wanted to ask here first, maybe somebody already has made the same experience :slight_smile:

Then IA support is the only group that can help you.