Failed to update tag provider

Ignition
1

I'm trying to restore an IgnitionEdge gwbk I run into two scenarios:

  • Connections enabled - gateway does not restart and eventually times out and cannot access again

  • Connections disabled - when I try to enable the Tag Provider, I get the the following error and then the gateway is not accessible anymore after this message appears.

    Ignition TagProvider Enable Error
    Ignition TagProvider Enable Error1706×848 45.9 KB

I'm restoring an 8.1.19 Ignition Edge gwbk .

Thoughts?

2

Hi Margee,

There are a lot of unknowns here, and I think it would be best if you opened up a ticket with our support department so we can take a look at your system in a remote session.

You can submit a ticket with our support department by visiting the Inductive Automation Help Center.