Flashing Trial Expired symbols in Ignition 8.3, even with license applied

Ignition
1

Hi Ignition Team, as stated in the title, I encounter this bug with no solutions, would be great if someone could help me point out this issue as I am not sure what went wrong.
Thank you for your assistance!

2

Are you sure all of the modules you are using are listed in the license? That is, is your license complete?

3

Along with Phil's suggestion, check the module page of the gateway in question while you're at it. There's likely going to be a trial banner and it'll show you which modules are included.

4

Hi Ignition Team, thank you for your response

Modules 1
Modules 11910×1071 409 KB

Modules 2
Modules 21909×1070 468 KB

We ran into this exact issue before and successfully resolved it by removing the unlicensed modules. However, looking at our current active module list, everything is fully licensed, yet the trial expiration behavior has returned.

5

Hmmm. Try upgrading to 8.3.6 from your current 8.3.3.

6

Did the views get saved while in trial mode at dinner point and never modified after getting a license? I'm wondering if there's some sort of persistence of the overlays that loads prior to live data causing it. I'd try opening and saving a few to see if it fixes it.

7

Alright thank you for the suggestion, I have updated the Ignition to 8.3.7
Bad news is, the flashing still appears after the update, which kinda worried me.

After reopening the Vision Client Application, it disappeared, so I'm not sure if the issue is considered fix? Hopefully it doesn't happen again

9

Hi everyone,

Is the upgrade procedure considered a definitive fix for this issue?

I am currently experiencing the same problem on two different plants.

Ignition version: 8.3.2 (b2025120210)
Vision: 12.3.2 (b2025120210) License status: Activated

However, at random times, I get logged out of the Vision Runtime with the message “Trial expired.”

Since we upgraded the license from 8.1 to 8.3, I have tried several times to refresh the current license, deactivate and reactivate it, but the problem still persists.

The application does not log me out when the internal trial period actually expires. Instead, it happens randomly after several hours of normal operation in the Vision Runtime.

Since these systems are running in redundancy, before upgrading and potentially impacting plant production, I would like to know whether upgrading is currently considered the only available solution, or if there are any other recommended fixes or workarounds.

If any additional information, logs, or diagnostic data would be helpful, I would be happy to provide them.

Thank you in advance for your time and support.