Gatewary is Faulted... I'm making a new installation and can't get the gateway running

I am installing Ignition and cannot get the gateway running.
I already reviewed similar conversations but haven’t found an answer.
Could anyone assist?


Can you provide any more details and upload your wrapper logs?

I am trying to upload the wrapper log but the page says “Sorry, new users can not upload attachments”.
I have run Ignition before on my laptop, then I made a windows clean install and now I cannot run ignition again.
Do you have an email address so I can send the wrapper log? otherwise, I can copy and paste the text here…

You can email it to and I’ll be able to grab it.

Just send an email with the wrapper logs… let me know if you need additional information.

What version of Java do you have installed?

This are the java installations I have

C:\Program Files\Java\jdk-12.0.1
C:\Program Files\Java\jre1.8.0_211
C:\Program Files (x86)\Java\jre1.8.0_211

I think it’s trying to run with Java 12, which is a problem.

if you don’t want to uninstall 12 you can modify ignition.conf to point the property to the full path to the Java 8 executable.

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Thanks Kevin… the Gateway is up an running…
I was able to modify the ingition.conf with the right Java installation path.

Thanks for your support!

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