Gateway connection only works after several retries

I'm having an issue where anyone who launches designer, a perspective application, tries to save a project, etc. is regularly unable to do so. When they try any of these tasks, the connection is either established right away, or it times out and fails. Specifically when trying to connect to the host through the perspective application, I can type in the address manually and it will say host invalid. I can remove the last digit of the port and replace it, and it may continue to say host invalid, or eventually it will say host valid and then everything seems fine. I'm unsure where to start looking to resolve this but it's having a pretty big impact on our site fully accepting ignition as a platform.

Any suggestions where I might look to start resolving this?

Sounds like a network problem. Like antivirus along the path interfering with Ignition's internal API calls (all are web-based). You should take some wireshark captures when this problem is popping up and ask your IT group to review. Another possibility is that a router along the path is interfering with websockets (some firewalls have been reported to kill them unconditionally every 30 minutes).

Ignition generally maintains a connection between designer/browser/app and the gateway. Having to establish a connection in the middle of an operation is a big red flag (that your network is to blame).

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Yes that was my thought as well but the local network team seems resistant to that idea. I'll keep trying to go down that path, I was just hoping there was something easy I was overlooking.

Thanks!

Quick update on this; I get the same error when I remote into the server, open a project by using http:localhost:8088 as the gateway, and try to save a project.