Gateway does not start by gcu or services - Net HELPMSG 3547

Good morning. The gateway was working good until we lost connection to the gateway and Ignition is down. I tried to reset the gateway by gcu, but the message NET HELMSG 3547 appears, as shown in the image below, as well as by the windows service, the message appears as shown in the image below: windows could not start the ignition gateway on local computer.... The strangest thing is that the gcu doesn't show the ignition version, nor the sll port nor the port, just the unknown message. Has anyone experienced this problem?

  • Have not downgraded ignition
  • have not upgrade java
  • have not restored backup
  • Don’t see EMET installed

follows images and wrapper file:


wrapper.log (4.8 MB)

any help is welcome

Seems pretty obvious to me:

INFO   | jvm 2    | 2023/07/02 07:35:15 | Java HotSpot(TM) 64-Bit Server VM warning: INFO: os::commit_memory(0x0000000540000000, 4294967296, 0) failed; error='The paging file is too small for this operation to complete' (DOS error/errno=1455)
INFO   | jvm 2    | 2023/07/02 07:35:15 | #
INFO   | jvm 2    | 2023/07/02 07:35:15 | # There is insufficient memory for the Java Runtime Environment to continue.
INFO   | jvm 2    | 2023/07/02 07:35:15 | # Native memory allocation (mmap) failed to map 4294967296 bytes for Failed to commit area from 0x0000000540000000 to 0x0000000640000000 of length 4294967296.

Something other than Ignition has started using more RAM, or your ignition.conf file was changed to use more RAM. Or you added another application to the server, and that is using significant RAM.

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