We are trying to upgrade a client’s system from 7.9 to 8.0 vision, in order to do this we need to get a gateway backup from the live production server. Unfortunately, whenever trying to access the gateway in the browser to do so, we are met with this error:
When I instead try to do it through the GCU, I’m met with a “No response received from Gateway. Verify that the Gateway is running.” When running start-ignition, it returns that the gateway is already running, and the client’s production seems to be going fine.
Normally I would stop and restart the gateway, but as it is a live production server, I can’t really do that. Is there a way around this to get a backup, or a way to resolve this issue?