New to Ignition not understanding why this issue is happening I have gone through the ignition.conf file and changed where the wrapper.java.command= is pointed restarted the computer and I still get the NET HELPMSG 3547 message. Any help?
There might be more information in the wrapper.log files, can you zip and upload those?
STATUS | wrapperm | 2019/01/23 13:34:56 | Ignition Gateway service installed.
STATUS | wrapperm | 2019/01/23 13:35:11 | Starting the Ignition Gateway service…
STATUS | wrapper | 2019/01/23 13:35:12 | --> Wrapper Started as Service
STATUS | wrapper | 2019/01/23 13:35:12 | Java Service Wrapper Standard Edition 64-bit 3.5.35
STATUS | wrapper | 2019/01/23 13:35:12 | Copyright © 1999-2018 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2019/01/23 13:35:12 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2019/01/23 13:35:12 | Licensed to Inductive Automation for Inductive Automation
STATUS | wrapper | 2019/01/23 13:35:12 |
STATUS | wrapper | 2019/01/23 13:35:15 | Launching a JVM…
INFO | jvm 1 | 2019/01/23 13:35:16 | WrapperManager: Initializing…
INFO | wrapperm | 2019/01/23 13:35:17 | Waiting to start…
INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager:
INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: ERROR - Unable to load the Wrapper’s native library because none of the
INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: following files:
INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: wrapper-windows-x86-32.dll
INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: wrapper.dll
INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: could be located on the following java.library.path:
INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: C:\Users\Travis.TravisLaptop\Documents\Work\Ignition\lib
INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: Please see the documentation for the wrapper.java.library.path
INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: configuration property.
INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager:
STATUS | wrapper | 2019/01/23 13:35:20 | <-- Wrapper Stopped
ERROR | wrapperm | 2019/01/23 13:35:22 | The Ignition Gateway service was launched, but failed to start.
ERROR | wrapperm | 2019/01/23 13:35:22 | Please check the log file for more information: C:\Users\Travis.TravisLaptop\Documents\Work\Ignition\logs\wrapper.log
STATUS | wrapper | 2019/01/23 15:29:06 | --> Wrapper Started as Service
STATUS | wrapper | 2019/01/23 15:29:06 | Java Service Wrapper Standard Edition 64-bit 3.5.35
STATUS | wrapper | 2019/01/23 15:29:06 | Copyright © 1999-2018 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2019/01/23 15:29:06 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2019/01/23 15:29:06 | Licensed to Inductive Automation for Inductive Automation
STATUS | wrapper | 2019/01/23 15:29:06 |
STATUS | wrapper | 2019/01/23 15:29:07 | Launching a JVM…
INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: Initializing…
INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager:
INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: ERROR - Unable to load the Wrapper’s native library because none of the
INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: following files:
INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: wrapper-windows-x86-32.dll
INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: wrapper.dll
INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: could be located on the following java.library.path:
INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: C:\Users\Travis.TravisLaptop\Documents\Work\Ignition\lib
INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: Please see the documentation for the wrapper.java.library.path
INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: configuration property.
INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager:
STATUS | wrapper | 2019/01/23 15:29:10 | <-- Wrapper Stopped
STATUS | wrapperm | 2019/01/23 15:31:43 | Ignition Gateway service removed.
The wrapper is checking for 32-bit libraries, but it appears you’re have a 64-bit Ignition installation. If you’re on a 64-bit Ignition installation make sure the Java you have installed is also 64-bit.
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Ok, looking in both files “Program Files” and “Program Files (x86)” I have a Java Folder. In “Program Files (x86)” I have Java “jre7”. In “Program Files” I have Java “jre1.8.0_201”. I take it that I need to update my 64-bit java to the most recent release then. Would that be right?
In ignition.conf, which is located in the data folder of your install directory, what is the wrapper.java.command property set to? If it’s set to java, what’s the output of running java -version in a command prompt?