Gateway Startup Issue (help!)

Ignition
1

I am trying to download version 8.1 of ignition on a windows. I have tried multiple times and it has failed every time. It gets to the point where I can select ‘Finish’ and then it says it is opening Gateway. I then get a screen saying Gateway Startup Issue and that more information can be found in the wrapper logs. Any help is appreciated!

Here is a copy of the wrapper logs:

STATUS | wrapper | 2021/05/11 09:12:19 | Launching a JVM…
INFO | jvm 1 | 2021/05/11 09:12:19 | Error: Could not find or load main class org.tanukisoftware.wrapper.WrapperSimpleApp
ERROR | wrapper | 2021/05/11 09:12:19 | JVM exited while loading the application.
INFO | wrapperm | 2021/05/11 09:12:23 | Waiting to start…
STATUS | wrapper | 2021/05/11 09:12:24 | Reloading Wrapper configuration…
STATUS | wrapper | 2021/05/11 09:12:24 | Launching a JVM…
INFO | jvm 2 | 2021/05/11 09:12:25 | Error: Could not find or load main class org.tanukisoftware.wrapper.WrapperSimpleApp
ERROR | wrapper | 2021/05/11 09:12:25 | JVM exited while loading the application.
INFO | wrapperm | 2021/05/11 09:12:28 | Waiting to start…
STATUS | wrapper | 2021/05/11 09:12:29 | Reloading Wrapper configuration…
STATUS | wrapper | 2021/05/11 09:12:30 | Launching a JVM…
INFO | jvm 3 | 2021/05/11 09:12:30 | Error: Could not find or load main class org.tanukisoftware.wrapper.WrapperSimpleApp
ERROR | wrapper | 2021/05/11 09:12:30 | JVM exited while loading the application.
INFO | wrapperm | 2021/05/11 09:12:33 | Waiting to start…
STATUS | wrapper | 2021/05/11 09:12:34 | Reloading Wrapper configuration…
STATUS | wrapper | 2021/05/11 09:12:35 | Launching a JVM…
INFO | jvm 4 | 2021/05/11 09:12:35 | Error: Could not find or load main class org.tanukisoftware.wrapper.WrapperSimpleApp
ERROR | wrapper | 2021/05/11 09:12:35 | JVM exited while loading the application.
INFO | wrapperm | 2021/05/11 09:12:38 | Waiting to start…
STATUS | wrapper | 2021/05/11 09:12:39 | Reloading Wrapper configuration…
STATUS | wrapper | 2021/05/11 09:12:40 | Launching a JVM…
INFO | jvm 5 | 2021/05/11 09:12:40 | Error: Could not find or load main class org.tanukisoftware.wrapper.WrapperSimpleApp
ERROR | wrapper | 2021/05/11 09:12:40 | JVM exited while loading the application.
FATAL | wrapper | 2021/05/11 09:12:41 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up.
FATAL | wrapper | 2021/05/11 09:12:41 | There may be a configuration problem: please check the logs.
STATUS | wrapper | 2021/05/11 09:12:41 | ← Wrapper Stopped
ERROR | wrapperm | 2021/05/11 09:12:42 | The Ignition Gateway service was launched, but failed to start.
ERROR | wrapperm | 2021/05/11 09:12:42 | Please check the log file for more information: C:\Program Files\Inductive Automation\Ignition\logs\wrapper.log

2

The only time I’ve ever seen this occur was due to an overzealous antivirus preventing the installer from placing the /lib/wrapper.jar file. Previously, we’ve gotten customers up and running by uninstalling and cleaning out the install directory on the gateway and then disable any antivirus (including Windows Defender) while you reinstall.
Then I believe it should be fine to re-enable your antivirus. If not, you may have to mess with it’s settings to exempt Ignition.

3

Thanks for your reply! I tried disabling antivirus software and doing it again. Unfortunately, the same thing happened and the wrapper log looks the same.

4

Darn, well without access to check out what’s going on I’d be hard pressed to figure out if anything else might be causing it. At this point I’d suggest contacting support.

5

I will do that. Thanks for your help!

6

For anyone in the future,
I ended up doing a gateway backup and then completely uninstalling the version of Ignition that was on my computer. Then, I installed 8.1 and it worked without any problems.