Gateway TimeZone Issue

Customer’s gateway thinks it is @ GMT, where the OS is clearly in EST

Searching other posts, there is mention of overriding Gateway time zone in the ignition.conf file, but checking this installation there is co such override

Contents of ignition.conf:

#encoding=UTF-8
# Configuration files must begin with a line specifying the encoding
#  of the the file.

#********************************************************************
# Wrapper License Properties (Ignored by Community Edition)
#********************************************************************
# Professional and Standard Editions of the Wrapper require a valid
#  License Key to start.  Licenses can be purchased or a trial license
#  requested on the following pages:
# http://wrapper.tanukisoftware.com/purchase
# http://wrapper.tanukisoftware.com/trial

# Include file problems can be debugged by removing the first '#'
#  from the following line:
##include.debug

# The Wrapper will look for either of the following optional files for a
#  valid License Key.  License Key properties can optionally be included
#  directly in this configuration file.
#include ./wrapper-license.conf

# The following property will output information about which License Key(s)
#  are being found, and can aid in resolving any licensing problems.
#wrapper.license.debug=TRUE

#********************************************************************
# Wrapper Localization
#********************************************************************
# Specify the locale which the Wrapper should use.  By default the system
#  locale is used.
#wrapper.lang=en_US # en_US or ja_JP

# Specify the location of the Wrapper's language resources.  If these are
#  missing, the Wrapper will default to the en_US locale.
wrapper.lang.folder=../lang

#********************************************************************
# Wrapper Java Properties
#********************************************************************
# Java Application
#  Locate the java binary on the system PATH:
wrapper.java.command=C:/Program Files/Java/jre6/bin/java.exe

#  Specify a specific java binary:
#set.JAVA_HOME=/java/path
#wrapper.java.command=%JAVA_HOME%/bin/java

# Tell the Wrapper to log the full generated Java command line.
#wrapper.java.command.loglevel=INFO

# Java Main class.  This class must implement the WrapperListener interface
#  or guarantee that the WrapperManager class is initialized.  Helper
#  classes are provided to do this for you.  See the Integration section
#  of the documentation for details.
wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperSimpleApp

# Java Classpath (include wrapper.jar)  Add class path elements as
#  needed starting from 1
wrapper.java.classpath.1=./lib/wrapper.jar
wrapper.java.classpath.2=./lib/annotations-api.jar
wrapper.java.classpath.3=./lib/catalina.jar
wrapper.java.classpath.4=./lib/catapult.jar
wrapper.java.classpath.5=./lib/el-api.jar
wrapper.java.classpath.6=./lib/log4j-1.2.15-min.jar
wrapper.java.classpath.7=./lib/servlet-api.jar
wrapper.java.classpath.8=./lib/slf4j-api-1.5.3.jar
wrapper.java.classpath.9=./lib/slf4j-log4j12-1.5.3.jar
wrapper.java.classpath.10=./lib/tomcat-coyote.jar
wrapper.java.classpath.11=./lib/tomcat-juli.jar
wrapper.java.classpath.12=./lib/mail.jar

# Java Library Path (location of Wrapper.DLL or libwrapper.so)
wrapper.java.library.path.1=./lib

# Java Bits.  On applicable platforms, tells the JVM to run in 32 or 64-bit mode.
wrapper.java.additional.auto_bits=TRUE

# Java Additional Parameters
wrapper.java.additional.1=-XX:PermSize=64m
wrapper.java.additional.2=-XX:MaxPermSize=128m
wrapper.java.additional.3=-XX:+UseConcMarkSweepGC
wrapper.java.additional.4=-XX:+CMSClassUnloadingEnabled
wrapper.java.additional.5=-XX:+CMSPermGenSweepingEnabled
wrapper.java.additional.6=-Ddata.dir="C:\Program Files\Inductive Automation\Ignition/data"
wrapper.java.additional.6.stripquotes=TRUE
wrapper.java.additional.7=-Dorg.apache.catalina.loader.WebappClassLoader.ENABLE_CLEAR_REFERENCES=false
#wrapper.java.additional.8=-Xdebug
#wrapper.java.additional.9=-Xrunjdwp:transport=dt_socket,server=y,suspend=n,address=8000

# Initial Java Heap Size (in MB)
wrapper.java.initmemory=256

# Maximum Java Heap Size (in MB)
wrapper.java.maxmemory=1024

# Application parameters.  Add parameters as needed starting from 1
wrapper.app.parameter.1=com.inductiveautomation.catapult.Catapult

wrapper.shutdown.timeout=120
wrapper.jvm_exit.timeout=120

# Set this value to TRUE to allow ignition.conf to be reloaded when the JVM is restarted
wrapper.restart.reload_configuration=TRUE

#********************************************************************
# Wrapper Logging Properties
#********************************************************************
# Enables Debug output from the Wrapper.
# wrapper.debug=TRUE

# Format of output for the console.  (See docs for formats)
wrapper.console.format=PM

# Log Level for console output.  (See docs for log levels)
wrapper.console.loglevel=INFO

# Log file to use for wrapper output logging.
wrapper.logfile=C:\Program Files\Inductive Automation\Ignition/logs\wrapper.log

# Format of output for the log file.  (See docs for formats)
wrapper.logfile.format=LPTM

# Log Level for log file output.  (See docs for log levels)
wrapper.logfile.loglevel=INFO

# Maximum size that the log file will be allowed to grow to before
#  the log is rolled. Size is specified in bytes.  The default value
#  of 0, disables log rolling.  May abbreviate with the 'k' (kb) or
#  'm' (mb) suffix.  For example: 10m = 10 megabytes.
wrapper.logfile.maxsize=10m

# Maximum number of rolled log files which will be allowed before old
#  files are deleted.  The default value of 0 implies no limit.
wrapper.logfile.maxfiles=5

# Log Level for sys/event log output.  (See docs for log levels)
wrapper.syslog.loglevel=NONE

#********************************************************************
# Wrapper General Properties
#********************************************************************
# Allow for the use of non-contiguous numbered properties
wrapper.ignore_sequence_gaps=TRUE

# Title to use when running as a console
wrapper.console.title=Ignition Gateway

#********************************************************************
# Wrapper JVM Checks
#********************************************************************
# Detect DeadLocked Threads in the JVM. (Requires Standard Edition)
#wrapper.check.deadlock=TRUE
#wrapper.check.deadlock.interval=60
#wrapper.check.deadlock.action=RESTART
#wrapper.check.deadlock.output=FULL

wrapper.on_exit.default=SHUTDOWN
wrapper.on_exit.2=RESTART

# Out Of Memory detection.
#wrapper.filter.trigger.1000=java.lang.OutOfMemoryError
#wrapper.filter.action.1000=RESTART
#wrapper.filter.message.1000=The JVM has run out of memory.

wrapper.on_exit.default=SHUTDOWN
wrapper.on_exit.2=RESTART

#********************************************************************
# Wrapper Email Notifications. (Requires Professional Edition)
#********************************************************************
# Common Event Email settings.
#wrapper.event.default.email.debug=TRUE
#wrapper.event.default.email.smtp.host=<SMTP_Host>
#wrapper.event.default.email.smtp.port=25
#wrapper.event.default.email.subject=[%WRAPPER_HOSTNAME%:%WRAPPER_NAME%:%WRAPPER_EVENT_NAME%] Event Notification
#wrapper.event.default.email.sender=<Sender email>
#wrapper.event.default.email.recipient=<Recipient email>

# Configure the log attached to event emails.
#wrapper.event.default.email.attach_log=TRUE
#wrapper.event.default.email.maillog.lines=50
#wrapper.event.default.email.maillog.format=LPTM
#wrapper.event.default.email.maillog.loglevel=INFO

# Enable specific event emails.
#wrapper.event.wrapper_start.email=TRUE
#wrapper.event.jvm_prelaunch.email=TRUE
#wrapper.event.jvm_start.email=TRUE
#wrapper.event.jvm_started.email=TRUE
#wrapper.event.jvm_deadlock.email=TRUE
#wrapper.event.jvm_stop.email=TRUE
#wrapper.event.jvm_stopped.email=TRUE
#wrapper.event.jvm_restart.email=TRUE
#wrapper.event.jvm_failed_invocation.email=TRUE
#wrapper.event.jvm_max_failed_invocations.email=TRUE
#wrapper.event.jvm_kill.email=TRUE
#wrapper.event.jvm_killed.email=TRUE
#wrapper.event.jvm_unexpected_exit.email=TRUE
#wrapper.event.wrapper_stop.email=TRUE

# Specify custom mail content
wrapper.event.jvm_restart.email.body=The JVM was restarted.\n\nPlease check on its status.\n

#********************************************************************
# Wrapper Windows NT/2000/XP Service Properties
#********************************************************************
# WARNING - Do not modify any of these properties when an application
#  using this configuration file has been installed as a service.
#  Please uninstall the service before modifying this section.  The
#  service can then be reinstalled.

# Name of the service
wrapper.name=Ignition

# Display name of the service
wrapper.displayname=Ignition Gateway

# Description of the service
wrapper.description=Ignition Gateway

# Service dependencies.  Add dependencies as needed starting from 1
wrapper.ntservice.dependency.1=

# Mode in which the service is installed.  AUTO_START, DELAY_START or DEMAND_START
wrapper.ntservice.starttype=AUTO_START

# Allow the service to interact with the desktop.
wrapper.ntservice.interactive=false

#VERSION - DO NOT MODIFY: 6

Have you tried restarting the gateway and/or computer yet?

(that’s a rhetorical question, I can see your 43 day uptime)

Tried that,

same issue:

Dang :confused:

There may be some good troubleshooting tools here: https://docs.oracle.com/javase/9/troubleshoot/time-zone-settings-jre.htm#JSTGD377

Did this ever work or did it stop after a Java update or Windows update?

Things were working for 5 years up until a Windows server update about 1 month ago. After the update the Ignition service would not start, and it has been all down hill since with this installation.

You might try updating to the latest version of Java 6…

Attempting to update to 6_45 , but I do not have administrative rights on my Remote Desktop session into the customer’s server, and now IT has left for the day.

Outstanding, gotta love office dwellers

Updated to version 7 and issue still present

What it came down to, had to reboot the VM running the Ignition Gateway

and now Gateway is back in EDT timezone