Gatway Disk Full. 7.9.7

threaddump.txt (126.9 KB)
Uploading: wrapper.log…

Ignition 7.9.7
Windows server 2012 R2 Standard
hard drive 51.5 out of 99.6 gb free
8gb ram.

I was called after they couldn’t open the designer or the gateway. I started going through the wrapper to clean up device issues (there’s still more work to be done) but I’m not sure what’s causing it to appear full.

In the Ignition gateway I see the message “disk full” and on the right side there is " * 0.0gb / 0.0gb". Initially I tried to clear out old records (in database) and check the server to see if it was actually full. I restarted the gateway and the problem goes away… for a couple of hours.

From this;

To this;

Have you determined if it’s actually filling up (wrapper log files growing out of control maybe?) or just a false alarm?

Is your data directory set to something non-standard or is this just a default install?

It’s a false alarm. As soon as I open the gateway tool and restart the gateway it’s fine.
The size of the entire folder containing the wrapper logs is only about 70mb.

data directory appears to be default at “C:\Program Files\Inductive Automation\Ignition\data”

Hmm, I can’t find anything in our issue tracker, but I can only suggest upgrading to see if it’s fixed or calling support and letting them poke around (where you’ll probably hear the upgrade suggestion again).

I’m betting that that JRE of 10.0.1+10 is causing issues. Java 9 is as far as you’re supposed to go for a 7.9 gateway.

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Nice catch, don’t know how I missed that. I think it’s actually Java 8 for the gateway and Java 8/9 for Client and Designer.

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It appears to have been installed in 2018, weird that it hasn’t caused this issue before now. The site shows both designer and gateway support up to 9. I will have them downgrade and see if it makes a difference.

Yeah, I do see that on the website. I don’t know if I’ve just been operating with the wrong info for all these years or if the website is wrong. I do know you’ll have a hard time even finding a JDK 9 release without logging into an Oracle account, but JDK 8 is widely available.

In case it helps someone down the road.
Played it safe as the logs had this listing and installed Java 8.
INFO | jvm 1 | 2022/05/04 10:57:13 | W [M.VMManager ] [15:57:13]: Java version 7 or 8 required.
Things to consider when downgrading;

  1. Ignition.config needs to be changed to reflect Java 8’s install location.
    ie. Files/Java/jre1.8.0_331/bin/java.exe
  2. Database connection issues- TLS v1.0 and v1.1 Microsoft SQL Server Database connection issue
  3. JDBC Driver (wasn’t sure if this would need to be replaced, but did it anyway)- JDBC From Manual