I have a lot of users with two or three different email contact info's (work, personal, SMS re-route). I want to be able to only send an alarm to one of the contact info's for a given person. For example, during shift hours I want to send alarms to a users work email and to their email that re-routes to SMS texts. But after shift hours, I only want to email their work email (no SMS text re-route emails). Can this be done?
Check out the online manual and www.inductiveuniversity.com for more in-depth information.
On a high level, you want to utilize user schedules, which you will use to determine if a user is on-the-clock. Then you can use alarm pipelines to define further logic.
Appreciate the quick response! I think where I'm getting held up is how do I only send an alarm to one of the contact info's for a given user.
The shift schedule, on-call roster, and alarm pipeline are all working but when the alarm gets sent, it goes to all 3 contact info emails for my test user. I want to be able to specify only of their contact info emails to receive the alarm based on factors like alarm type, time, etc.
The tool to use here might be a calculated roster:
Yes, calculated roster is the only option other than creating multiple virtual users with only 1 address defined for each actual user.
The email notification profile will always send an email to all of the email contacts it finds on the user.
Okay, thanks guys. Appreciate the help!