How to send certain alarms to only 1 contact info for a given user?

I have a lot of users with two or three different email contact info's (work, personal, SMS re-route). I want to be able to only send an alarm to one of the contact info's for a given person. For example, during shift hours I want to send alarms to a users work email and to their email that re-routes to SMS texts. But after shift hours, I only want to email their work email (no SMS text re-route emails). Can this be done?

Check out the online manual and www.inductiveuniversity.com for more in-depth information.

On a high level, you want to utilize user schedules, which you will use to determine if a user is on-the-clock. Then you can use alarm pipelines to define further logic.

Appreciate the quick response! I think where I'm getting held up is how do I only send an alarm to one of the contact info's for a given user.

The shift schedule, on-call roster, and alarm pipeline are all working but when the alarm gets sent, it goes to all 3 contact info emails for my test user. I want to be able to specify only of their contact info emails to receive the alarm based on factors like alarm type, time, etc.

1 Like

The tool to use here might be a calculated roster:

1 Like

Yes, calculated roster is the only option other than creating multiple virtual users with only 1 address defined for each actual user.

The email notification profile will always send an email to all of the email contacts it finds on the user.

1 Like

Okay, thanks guys. Appreciate the help!