Hi,
As per our configuration we haven’t configured any settings related to session timeout. We have developed the screens in perspective. In our TABs where the operator uses near by machines, it is getting automatically logged out. We checked in the gateway settings and Designer project properties there is no such settings we enabled. So how to troubleshoot this and what might causing this issue?
Need support here
Thanks
Are your tablets going to sleep? That will break the connection. (Or a power saver suspending the app.)
Hi,
Yes, We suspected that but it was disabled and it won’t go to Sleep or power saver. But I will cross check once again. Do we get the logs @ the time of logout? Or using any scripts we can write to the logs for each timeout. So that we can narrow down the behavior whether it is happening periodically.
Yes, you can use the Perspective session shutdown event to diagnose this, but only from the gateway side. When it fires, you will need to examine the client.