[IGN-13157]System tag provider disabled after gateway restore

Ignition
1

Hello,

I’ve restored a 8.3 Gateway in a freshly installed new machine; during the process I selected the option to “Restore Disabled” to allow me to address any problems with the various database and device sources.

The only issue is that apparently the System tag provider is “disabled” and I cannot enable it:

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image2222×683 123 KB

The odd part is that from the designer the provider seems to work?

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image501×511 114 KB

Logs wise nothing pops up in “red” saying that, there is any problem with the System tag provider.

Do I miss something very obvious?

2

I think the issue may have something to do with "restore disabled" being a bit wonky right now: [IGN-14380]The Gateway has failed to succesfully start - #6 by paul-griffith

If you look on the Gateway filesystem at $IGNITION/data/config/resources/core/ignition/tag-provider/System/resource.json does the attributes object in that file have a "enabled" : false entry?

3

Seems so, do i stop the gateway change it to true and restart?

{
  "scope": "A",
  "version": 1,
  "restricted": false,
  "overridable": true,
  "files": [
    "config.json"
  ],
  "attributes": {
    "lastModification": {
      "actor": "administrator",
      "timestamp": "2025-11-07T10:39:54Z"
    },
    "uuid": "7c761281-fbaa-4aaa-bf82-75a59c06fd90",
    "lastModificationSignature": "6e53c99b5f1ef55c65d1fc11faea9a327f2965ff491808ae9a2dc2f595ab189c",
    "enabled": false
  }
}
4

"galaxy" isn't an Ignition term FYI. It's an Ignition Gateway.

But yes, stop it, and I think you can actually just remove the entry all together, then start again.

5

Now the System tag provider is listed as running and i fixed the typo. Sorry for the awful blunder.

Thank you Kevin.

1 Like