Context: While trying to trouble shoot a remote tag provider on an Ignition Edge installation, I ran into an issue with duplicate remote gateway connections.
I'm trying to trouble shoot an issue with a remote gateway for an Ignition Edge install. When I go Status > Gateway Network, under remote gateways I see two remote gateways with the same name but one of them has a status Defined_NeverConnected status:
Under Config > Networking > Gateway Network, under the Outgoing Connections page, I see only one outgoing gateway connection set up:
Can someone explain why I'm getting two remote gateways in my status screen? I think this issue is interfering with my Edge install's ability to push historian data to the remote gateway.
Hey! Thanks for reaching out. This issue has been around for a bit and something we're currently tracking. The issue you're seeing can manifest a few different ways, mostly when a connection gets added, and then deleted, but the old ones never clear out. I'm going to guess the gateway name changed at some point, given I see it was the same name but with different casing. I've added your post to our tracking system to help bring more visibility to this. I'll update the title with the ticket number too. As a heads up, this fix is currently something we're eying for 8.3, and I'm unsure if it will be back-ported to 8.1.
What sort of issues or errors are you seeing when trying to push historian data to the remote gateway? There should also be some extra information in the logs to help us decipher what's going on. This duplicate connection error you're seeing shouldn't be part of the problem and has been shown to only affect the UI.
