[IGN-5534, IGN-5597] EAM Session Count - Unauthenticated Perspective Sessions

Many of our sites have started to have public project access, AKA kiosk mode, or “always-on”.

It could be on a fixed terminal on the floor or on someone’s laptop but for 90% of the application, authentication is not required. Authentication is required for things like machine control.

The point I would like to raise is that in EAM session counts, perspective sessions are not counted.

So if we look at the session count metric in EAM it looks like no one is using the app but then we go to the gateway and look at the perspective session count and see that several sessions (not our own) are open and in use.

We would like to have a way to track both unauthenticated and authenticated perspective client sessions in EAM.

Thanks,

Nick

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I’d like request this again. In our EAM we have one agent in particular that I thought was low use because it shows up like this:

However, when you visit the gateway, it is a completely different story, and actually usage is quite good:

I would still like to request that authenticated and unauthenticated perspective session stats be added to the standard EAM offering.

Thanks,

Nick

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Looks like we forgot to add a new system tag to track perspective client sessions in EAM when we created the Perspective Module. We have added a new feature ticket to our internal tracking system to track this request. We’re planning on adding a new PerspectiveClients system tag which counts all Perspective Client Sessions (whether or not they are authenticated).

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@jspecht I don’t know if the fix you already have planned will take care of this, but the system tag for session count (not part of EAM) does not reflect the number of actual sessions.

At this moment, there are 10 active perspective sessions on this project, but only 1 shows:

Sorry about not saying it earlier but I just noticed tonight.

Thanks,

Nick

Thanks for pointing that out.

What we’ll likely end up doing is adding a new set of perspective-specific system tags underneath Gateway/Perspective. The client sessions count will be one of the tags under this new folder. I’ve linked this thread to internal ticket IGN-5597 to track this effort.

We’ll still add the perspective session count EAM system tag separately though (IGN-5534).

IGN-5534 made it into early access build 8.1.16-b20220310 - see Nightly 8.1 Changelogs - 2022 - #38 by sreis.

Hello @jspecht. May I ask you which system tag is reporting the Perspective session count? I’m using Ignition 8.1.19 and I still only see [System]Gateway/Sessions/SessionCount, which doesn’t keep track of Perspective sessions. Is this tag only present in Ignition Enterprise?
Thank you!

@Davide3i I checked just now and I only see perspective session counts on our EAM machine. I do not see any tag for perspective session count on the agent gateway that serves the perspective app.

Nick

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IGN-5534 added the [System]Gateway/EAM/Agents/{AgentName}/{RedundancyRole}/Metrics/Sessions/Perspective Sessions system tag on the controller (see System Tags - Ignition User Manual 8.1 - Ignition Documentation)

IGN-5597 will add [System]Gateway/Perspective/SessionCount (and possibly other Perspective system tags) to each Gateway with Perspective installed

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