We have recently implemented an Ignition system and are having issues with the Ignition Mobile module. The problem is that after some period of time (6-48 hrs) the mobile website fails (i.e. goes blank) and shows a restart button in the middle of the page.
Our mobile device are latest 55" Samsung Overhead Displays running Tizen OS; we’ve also tested the various overhead displays (i.e. LG) and also on laptop running windows 10 - Chrome yet no luck. It yields the same results (screen goes blank - showing restart button).
The production server is as follows:
Windows Server 2016
12 Core Xeon Gold Processor
Multiple SSD’s on RAID5
Also tested on:
Windows Server 2012 R2
We’re currently running Ignition version: 7.9.6 - Mobile Module:4.9.6
To try to address the issue, we’ve increased the resources, command timeout and yet no luck.
Any help would be greatly appreciated