Wanted to reach out on this forum in case any one has seen this error before. I couldn't find any similar topics on this so I started a new one. This error makes it impossible to make any tag changes, and this is a running system at a food facility so I cant restart or have any downtime unless planned. For the devs, this is ticket #92813, gateway logs, backup, and designer logs have been reviewed and I'm waiting for a response back as of yesterday 9/18/2023 4:02 PM . I appreciate any insight into this.
Gateway Version: 7.9.12 (b2019070213)
Java Version: 1.8.0_141-b15
Gateway is overall healthy and does not have any performance issues. CPU is at 7% and Memory is at 334mb/4079mb. Disk space is 47gb / 80gb.
My problem starts when trying to edit or inspect properties on a tag from any tag provider. The error happens after opening the tag editor and selecting a tag to inspect or make changes.
When this happens the designer loses connection to the gateway for about a minute and the whole ignition designer becomes unresponsive for about a minute or longer. After the designer gains connection again I can click on a specific tag again and the same things happens over again. Error scenarios listed below.
- Inspecting properties on any system based tag (Client, and Gateway)
- Inspection properties or making changes on a OPC-UA based tag
- Inspecting properties or making changes to a Data Type tag
Designer logs that I'm getting are below. Areas of interest for me is when any API is called thats not "com.inductiveautomation.ignition.client.gateway_interface" it says "Unknown Source"
10:33:41.603 [AWT-EventQueue-2] WARN com.inductiveautomation.ignition.client.gateway_interface.GatewayConnectionManager - Connection to Gateway lost, due to exception.
com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Read timed out
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:341)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:501)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:273)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:268)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.invoke(GatewayInterface.java:894)
at com.inductiveautomation.ignition.designer.sqltags.config.adapters.BasicTagEditController.getEditResources(BasicTagEditController.java:62)
at com.inductiveautomation.ignition.designer.sqltags.editor.editors.EditableStringDropdownEditor$ScanClasses.getOptions(EditableStringDropdownEditor.java:277)
at com.inductiveautomation.ignition.designer.sqltags.editor.editors.EditableStringDropdownEditor.arrayOfOptions(EditableStringDropdownEditor.java:189)
at com.inductiveautomation.ignition.designer.sqltags.editor.editors.EditableStringDropdownEditor.refreshOptionList(EditableStringDropdownEditor.java:167)
at com.inductiveautomation.ignition.designer.sqltags.editor.editors.EditableStringDropdownEditor.init(EditableStringDropdownEditor.java:93)
at com.inductiveautomation.ignition.designer.sqltags.editor.AbstractTagEditingCategory.init(AbstractTagEditingCategory.java:126)
at com.inductiveautomation.ignition.designer.sqltags.editor.GeneralCategory.init(GeneralCategory.java:151)
at com.inductiveautomation.ignition.designer.sqltags.editor.SQLTagEditWorkspace.refreshRelevancy(SQLTagEditWorkspace.java:78)
at com.inductiveautomation.ignition.designer.sqltags.editor.SQLTagEditWorkspace.initCategories(SQLTagEditWorkspace.java:45)
at com.inductiveautomation.ignition.designer.sqltags.editor.SQLTagEditWorkspace.setEditObject(SQLTagEditWorkspace.java:66)
at com.inductiveautomation.ignition.designer.sqltags.config.ui.TagObjectEditorPanel.loadEditWorkspaceFor(TagObjectEditorPanel.java:492)
at com.inductiveautomation.ignition.designer.sqltags.config.ui.TagObjectEditorPanel.onMemberSelection(TagObjectEditorPanel.java:447)
at com.inductiveautomation.ignition.designer.sqltags.config.ui.ComplexTagBrowser.valueChanged(ComplexTagBrowser.java:160)
at javax.swing.tree.DefaultTreeSelectionModel.fireValueChanged(Unknown Source)
at com.inductiveautomation.ignition.designer.sqltags.config.ui.ComplexTagBrowser$VetoSelectionModel.fireValueChanged(ComplexTagBrowser.java:204)
at javax.swing.tree.DefaultTreeSelectionModel.notifyPathChange(Unknown Source)
at javax.swing.tree.DefaultTreeSelectionModel.setSelectionPaths(Unknown Source)
at com.inductiveautomation.ignition.designer.sqltags.config.ui.ComplexTagBrowser$VetoSelectionModel.setSelectionPaths(ComplexTagBrowser.java:185)
at javax.swing.tree.DefaultTreeSelectionModel.setSelectionPath(Unknown Source)
at javax.swing.JTree.setSelectionPath(Unknown Source)
at javax.swing.plaf.basic.BasicTreeUI.selectPathForEvent(Unknown Source)
at javax.swing.plaf.basic.BasicTreeUI$Handler.handleSelection(Unknown Source)
at javax.swing.plaf.basic.BasicTreeUI$Handler.mousePressedDND(Unknown Source)
at javax.swing.plaf.basic.BasicTreeUI$Handler.mousePressed(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.socketRead(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.bytesInCompletePacket(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readApplicationRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.access$300(Unknown Source)
at sun.security.ssl.SSLSocketImpl$AppInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)
at sun.net.www.http.HttpClient.parseHTTP(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.net.HttpURLConnection.getResponseCode(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(Unknown Source)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:421)
... 58 common frames omitted
10:33:41.620 [AWT-EventQueue-2] INFO Scripting.ScriptManager.PrivateOV - Pausing scripts...
10:33:41.621 [AWT-EventQueue-2] INFO com.inductiveautomation.ignition.client.gateway_interface.GatewayConnectionManager - Starting reconnect thread.
10:33:41.623 [AWT-EventQueue-2] ERROR com.inductiveautomation.ignition.designer.sqltags.config.ui.TagObjectEditorPanel$ComplexTagController$ComplexTagEditController - Error obtaining tag edit resources from gateway.
com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Read timed out
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:341)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:501)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:273)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:268)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.invoke(GatewayInterface.java:894)
at com.inductiveautomation.ignition.designer.sqltags.config.adapters.BasicTagEditController.getEditResources(BasicTagEditController.java:62)
at com.inductiveautomation.ignition.designer.sqltags.editor.editors.EditableStringDropdownEditor$ScanClasses.getOptions(EditableStringDropdownEditor.java:277)
at com.inductiveautomation.ignition.designer.sqltags.editor.editors.EditableStringDropdownEditor.arrayOfOptions(EditableStringDropdownEditor.java:189)
at com.inductiveautomation.ignition.designer.sqltags.editor.editors.EditableStringDropdownEditor.refreshOptionList(EditableStringDropdownEditor.java:167)
at com.inductiveautomation.ignition.designer.sqltags.editor.editors.EditableStringDropdownEditor.init(EditableStringDropdownEditor.java:93)
at com.inductiveautomation.ignition.designer.sqltags.editor.AbstractTagEditingCategory.init(AbstractTagEditingCategory.java:126)
at com.inductiveautomation.ignition.designer.sqltags.editor.GeneralCategory.init(GeneralCategory.java:151)
at com.inductiveautomation.ignition.designer.sqltags.editor.SQLTagEditWorkspace.refreshRelevancy(SQLTagEditWorkspace.java:78)
at com.inductiveautomation.ignition.designer.sqltags.editor.SQLTagEditWorkspace.initCategories(SQLTagEditWorkspace.java:45)
at com.inductiveautomation.ignition.designer.sqltags.editor.SQLTagEditWorkspace.setEditObject(SQLTagEditWorkspace.java:66)
at com.inductiveautomation.ignition.designer.sqltags.config.ui.TagObjectEditorPanel.loadEditWorkspaceFor(TagObjectEditorPanel.java:492)
at com.inductiveautomation.ignition.designer.sqltags.config.ui.TagObjectEditorPanel.onMemberSelection(TagObjectEditorPanel.java:447)
at com.inductiveautomation.ignition.designer.sqltags.config.ui.ComplexTagBrowser.valueChanged(ComplexTagBrowser.java:160)
at javax.swing.tree.DefaultTreeSelectionModel.fireValueChanged(Unknown Source)
at com.inductiveautomation.ignition.designer.sqltags.config.ui.ComplexTagBrowser$VetoSelectionModel.fireValueChanged(ComplexTagBrowser.java:204)
at javax.swing.tree.DefaultTreeSelectionModel.notifyPathChange(Unknown Source)
at javax.swing.tree.DefaultTreeSelectionModel.setSelectionPaths(Unknown Source)
at com.inductiveautomation.ignition.designer.sqltags.config.ui.ComplexTagBrowser$VetoSelectionModel.setSelectionPaths(ComplexTagBrowser.java:185)
at javax.swing.tree.DefaultTreeSelectionModel.setSelectionPath(Unknown Source)
at javax.swing.JTree.setSelectionPath(Unknown Source)
at javax.swing.plaf.basic.BasicTreeUI.selectPathForEvent(Unknown Source)
at javax.swing.plaf.basic.BasicTreeUI$Handler.handleSelection(Unknown Source)
at javax.swing.plaf.basic.BasicTreeUI$Handler.mousePressedDND(Unknown Source)
at javax.swing.plaf.basic.BasicTreeUI$Handler.mousePressed(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.socketRead(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.bytesInCompletePacket(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readApplicationRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.access$300(Unknown Source)
at sun.security.ssl.SSLSocketImpl$AppInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)
at sun.net.www.http.HttpClient.parseHTTP(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.net.HttpURLConnection.getResponseCode(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(Unknown Source)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:421)
... 58 common frames omitted
10:33:41.696 [GatewayConnection-1] INFO Scripting.ScriptManager.PrivateOV - Resuming scripts...
10:33:41.752 [GatewayConnection-1] INFO com.inductiveautomation.ignition.client.gateway_interface.GatewayConnectionManager - Stopping reconnect thread.