Ignition 8.1.17 User Management Very Slow

Ever since I updated to version 8.1.17 the user management components have been super slow to bring back the list of users and search through the list of users, almost to the point where it’s a nightmare to try and manage users with the components. I frequently get read timed out errors. There are a lot of users because it reads from Active Directory but before the update it wasn’t this bad and I didn’t get errors. Something must have changed. FYI.

java.util.concurrent.ExecutionException: com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Read timed out
	at java.base/java.util.concurrent.FutureTask.report(Unknown Source)
	at java.base/java.util.concurrent.FutureTask.get(Unknown Source)
	at java.desktop/javax.swing.SwingWorker.get(Unknown Source)
	at com.inductiveautomation.ignition.client.util.gui.AbstractCRUDTable$Loader.done(AbstractCRUDTable.java:812)
	at java.desktop/javax.swing.SwingWorker$5.run(Unknown Source)
	at java.desktop/javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.run(Unknown Source)
	at java.desktop/sun.swing.AccumulativeRunnable.run(Unknown Source)
	at java.desktop/javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.actionPerformed(Unknown Source)
	at java.desktop/javax.swing.Timer.fireActionPerformed(Unknown Source)
	at java.desktop/javax.swing.Timer$DoPostEvent.run(Unknown Source)
	at java.desktop/java.awt.event.InvocationEvent.dispatch(Unknown Source)
	at java.desktop/java.awt.EventQueue.dispatchEventImpl(Unknown Source)
	at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
	at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
	at java.base/java.security.AccessController.doPrivileged(Native Method)
	at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
	at java.desktop/java.awt.EventQueue.dispatchEvent(Unknown Source)
	at java.desktop/java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
	at java.desktop/java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
	at java.desktop/java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
	at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
	at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
	at java.desktop/java.awt.EventDispatchThread.run(Unknown Source)
Caused by: com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Read timed out
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:351)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:543)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:283)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:278)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.moduleInvokeSafe(GatewayInterface.java:908)
	at com.inductiveautomation.ignition.client.gateway_interface.ModuleRPCFactory$DynamicRPCHandler.invoke(ModuleRPCFactory.java:53)
	at com.sun.proxy.$Proxy60.getRoster(Unknown Source)
	at com.inductiveautomation.ignition.alarming.components.RosterManagementPanel$RosterTable.items(RosterManagementPanel.java:1026)
	at com.inductiveautomation.ignition.client.util.gui.AbstractCRUDTable$Loader.doInBackground(AbstractCRUDTable.java:803)
	at com.inductiveautomation.ignition.client.util.gui.AbstractCRUDTable$Loader.doInBackground(AbstractCRUDTable.java:791)
	at java.desktop/javax.swing.SwingWorker$1.call(Unknown Source)
	at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
	at java.desktop/javax.swing.SwingWorker.run(Unknown Source)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: Read timed out
	at java.base/java.net.SocketInputStream.socketRead0(Native Method)
	at java.base/java.net.SocketInputStream.socketRead(Unknown Source)
	at java.base/java.net.SocketInputStream.read(Unknown Source)
	at java.base/java.net.SocketInputStream.read(Unknown Source)
	at java.base/java.io.BufferedInputStream.fill(Unknown Source)
	at java.base/java.io.BufferedInputStream.read1(Unknown Source)
	at java.base/java.io.BufferedInputStream.read(Unknown Source)
	at java.base/sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)
	at java.base/sun.net.www.http.HttpClient.parseHTTP(Unknown Source)
	at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
	at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at java.base/java.net.HttpURLConnection.getResponseCode(Unknown Source)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:437)
	... 14 more

Ignition v8.1.17 (b2022051210)
Java: Azul Systems, Inc. 11.0.15

Can you get in contact with support?
The gateway’s logs will likely be more useful than the client’s in this case.