Ignition 8.1 gateway stopped and not restarting

Ignition
1

My Ignition gateway has stop and is not restarting, what I can do to make it start again?

this is from my wrapper.txt

INFO | jvm 83 | 2024/06/18 10:46:07 | I [IgnitionGateway ] [10:46:07.773]: Ignition Gateway shut down in 4462ms
STATUS | wrapper | 2024/06/18 10:46:08 | JVM appears hung: Timed out waiting for signal from JVM. Restarting JVM.
ERROR | wrapper | 2024/06/18 10:46:08 | Attempt to terminate the JVM failed: Acceso denegado. (0x5)
ERROR | wrapper | 2024/06/18 10:46:08 | Failed to forcibly terminate the JVM process, unable to continue.
ERROR | wrapper | 2024/06/18 10:46:08 | The scheduled restart of the JVM has been cancelled.
STATUS | wrapper | 2024/06/18 10:46:08 | <-- Wrapper Stopped

2

Insufficient information. Please upload more of your wrapper (from the most recent start to its failure).

1 Like
3

here:

INFO | jvm 83 | 2024/06/18 10:46:07 | I [s.ProjectRunner ] [10:46:07.144]: Project shutdown. module-name=SQL Bridge, project-name=Version1_2024-04-05_1345
INFO | jvm 83 | 2024/06/18 10:46:07 | I [s.ProjectRunner ] [10:46:07.145]: Project shutdown. module-name=SQL Bridge, project-name=Version-10_16
INFO | jvm 83 | 2024/06/18 10:46:07 | I [s.ProjectRunner ] [10:46:07.145]: Project shutdown. module-name=SQL Bridge, project-name=Version5_2024-04-10_1254
INFO | jvm 83 | 2024/06/18 10:46:07 | I [s.ProjectRunner ] [10:46:07.146]: Project shutdown. module-name=SQL Bridge, project-name=Version-9
INFO | jvm 83 | 2024/06/18 10:46:07 | I [s.ProjectRunner ] [10:46:07.147]: Project shutdown. module-name=SQL Bridge, project-name=V-4
INFO | jvm 83 | 2024/06/18 10:46:07 | I [s.ProjectRunner ] [10:46:07.148]: Project shutdown. module-name=SQL Bridge, project-name=Version_6
INFO | jvm 83 | 2024/06/18 10:46:07 | I [s.ProjectRunner ] [10:46:07.195]: Project shutdown. module-name=SQL Bridge, project-name=ORANGE
INFO | jvm 83 | 2024/06/18 10:46:07 | I [s.ProjectRunner ] [10:46:07.195]: Project shutdown. module-name=SQL Bridge, project-name=Version1_2024-03-19_1723
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.ModuleManager ] [10:46:07.195]: Shutdown of module "com.inductiveautomation.sqlbridge" completed in 109 ms module-name=SQL Bridge
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.ModuleManager ] [10:46:07.195]: Shutting down module 'com.inductiveautomation.serial-support-gateway' v6.1.38 (b2024030513)... module-name=Serial Support Gateway
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.ModuleManager ] [10:46:07.196]: Shutdown of module "com.inductiveautomation.serial-support-gateway" completed in 1 ms module-name=Serial Support Gateway
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.ModuleManager ] [10:46:07.196]: Shutting down module 'com.inductiveautomation.sfc' v5.1.38 (b2024030513)... module-name=SFC
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.ModuleManager ] [10:46:07.198]: Shutdown of module "com.inductiveautomation.sfc" completed in 2 ms module-name=SFC
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.ModuleManager ] [10:46:07.229]: ModuleManager shut down in 3878ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.g.WSChannelManager ] [10:46:07.240]: Shutting down GAN channel manager
INFO | jvm 83 | 2024/06/18 10:46:07 | I [c.i.m.p.GatewayNetworkTrustListManager] [10:46:07.247]: Watcher got closed role=server
INFO | jvm 83 | 2024/06/18 10:46:07 | I [c.i.m.p.GatewayNetworkTrustListManager] [10:46:07.250]: Watcher got closed role=client
INFO | jvm 83 | 2024/06/18 10:46:07 | I [t.m.provider ] [10:46:07.261]: Tag provider stopped.
INFO | jvm 83 | 2024/06/18 10:46:07 | I [t.m.provider ] [10:46:07.278]: Tag provider stopped.
INFO | jvm 83 | 2024/06/18 10:46:07 | I [t.h.query ] [10:46:07.278]: Shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [G.OpcConnectionManager ] [10:46:07.278]: OPCManager is shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [G.OpcConnectionManager ] [10:46:07.279]: Shutting down connection 'Ignition OPC UA Server'...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [G.OpcConnectionManager ] [10:46:07.281]: Shutdown of connection 'Ignition OPC UA Server' complete
INFO | jvm 83 | 2024/06/18 10:46:07 | I [G.OpcConnectionManager ] [10:46:07.281]: OPCManager shut down in 3ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [SessionManager ] [10:46:07.286]: Shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.AuthTokenManager ] [10:46:07.286]: Shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [DesignerAuthTokenRecords ] [10:46:07.286]: Shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [DesignerAuthTokenRecords ] [10:46:07.287]: Shutdown completed in 0 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [ClientAuthTokenRecords ] [10:46:07.287]: Shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [ClientAuthTokenRecords ] [10:46:07.287]: Shutdown completed in 0 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.AuthTokenManager ] [10:46:07.287]: Shutdown complete in 1 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [A.N.NotificationManager ] [10:46:07.323]: Shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [A.S.StorageManager ] [10:46:07.323]: Shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [AuditManager ] [10:46:07.324]: AuditManager shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [i.UserSourceManager ] [10:46:07.325]: Shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.325]: Datacache store shutting down... store-forward-name=PSS
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.325]: store and forward datacache "PSS" shutting down... store-forward-name=PSS
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.437]: store and forward datacache "PSS" shut down in 109ms store-forward-name=PSS
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.437]: Datacache store shut down in 112 ms store-forward-name=PSS
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.438]: Datacache store shutting down... store-forward-name=CONNET
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.438]: store and forward datacache "CONNET" shutting down... store-forward-name=CONNET
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.550]: store and forward datacache "CONNET" shut down in 112ms store-forward-name=CONNET
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.550]: Datacache store shut down in 112 ms store-forward-name=CONNET
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.550]: Datacache store shutting down... store-forward-name=PRISMA
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.550]: store and forward datacache "PRISMA" shutting down... store-forward-name=PRISMA
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.660]: store and forward datacache "PRISMA" shut down in 110ms store-forward-name=PRISMA
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.660]: Datacache store shut down in 110 ms store-forward-name=PRISMA
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.660]: Datacache store shutting down... store-forward-name=Mantenimiento
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.660]: store and forward datacache "Mantenimiento" shutting down... store-forward-name=Mantenimiento
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.769]: store and forward datacache "Mantenimiento" shut down in 109ms store-forward-name=Mantenimiento
INFO | jvm 83 | 2024/06/18 10:46:07 | I [S.S.HsqlDataStore ] [10:46:07.769]: Datacache store shut down in 109 ms store-forward-name=Mantenimiento
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.Database ] [10:46:07.770]: Datasource manager shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [C.BasicExecutionEngine ] [10:46:07.770]: Execution engine 'Database Connection Validator' shut down in 0ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.InternalDatabaseManager ] [10:46:07.770]: DBManager shutting down (immediate)...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [P.InternalDatabase ] [10:46:07.770]: internal database "config.idb" shutting down...
INFO | jvm 83 | 2024/06/18 10:46:07 | I [P.InternalDatabase ] [10:46:07.771]: internal database "config.idb" shut down in 0ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.InternalDatabaseManager ] [10:46:07.771]: DBManager shut down in 1ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [IgnitionGateway ] [10:46:07.771]: Platform module services uninitialized.
INFO | jvm 83 | 2024/06/18 10:46:07 | I [c.i.i.g.m.MulticastScheduler ] [10:46:07.771]: MulticastScheduler shutting down.
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.ClientFallbackController ] [10:46:07.771]: Fallback Socket Controller shutting down.
INFO | jvm 83 | 2024/06/18 10:46:07 | I [C.BasicExecutionEngine ] [10:46:07.771]: Execution engine 'MetricHistoryManager' shut down in 0ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.InternalDatabaseRememberedSubjects] [10:46:07.772]: Shut down in 0 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.OIDCProviderManager ] [10:46:07.772]: Shut down in 0 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.IdpAdapterManager ] [10:46:07.772]: Shut down in 0 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.PersistentRecordIdpAdapterMetricsService] [10:46:07.772]: Shut down in 0 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.PersistentRecordIdpAdapterConfigService] [10:46:07.772]: Shut down in 0 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.SecurityLevelManager ] [10:46:07.772]: Shut down in 0 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.PersistentRecordSecurityLevelConfigService] [10:46:07.772]: Shut down in 0 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.EmailProfileManager ] [10:46:07.773]: Shutdown complete in 0 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [g.OAuth2ClientManager ] [10:46:07.773]: Shutdown complete in 0 ms
INFO | jvm 83 | 2024/06/18 10:46:07 | I [IgnitionGateway ] [10:46:07.773]: Ignition Gateway shut down in 4462ms
STATUS | wrapper | 2024/06/18 10:46:08 | JVM appears hung: Timed out waiting for signal from JVM. Restarting JVM.
ERROR | wrapper | 2024/06/18 10:46:08 | Attempt to terminate the JVM failed: Acceso denegado. (0x5)
ERROR | wrapper | 2024/06/18 10:46:08 | Failed to forcibly terminate the JVM process, unable to continue.
ERROR | wrapper | 2024/06/18 10:46:08 | The scheduled restart of the JVM has been cancelled.
STATUS | wrapper | 2024/06/18 10:46:08 | <-- Wrapper Stopped

4

That doesn't show the gateway startup. Not far enough back. (Please use preformatted text styling when pasting logs.) The complete start attempt through failure is probably too large to paste as text. Segregate it into a separate text file and attach it here.

1 Like
5

Here is it
wrapper.txt (2.0 MB)

6 
java.lang.OutOfMemoryError: Java heap space

Looks like you are running out of memory.

I'd increase your memory in the ignition.conf file. Make sure that your

wrapper.java.maxmemory

and

wrapper.java.initmemory

are set for the same value.

Make a backup of the file first before changing it so you have a reference in case something goes wrong.

2 Likes
7

Not sure if it's the cause, but there's tons of errors on scheduled scripts with each executing every 300ms and all failing to read a network file:
\\10.113.182.56\Documents\CONNET\Config_Timer_Scripts\config.ini

1 Like