Dear All, our clients facing the issue, Ignition client automatically closing, when they are kept could anybody help me any setting need to be done for this issue.
please help me on this.
Is the gateway up and running ok? Are users able to login and then it shuts down, or do you not even get to the login screen?
There’s nothing in a Vision client that automatically closes it. There is a scripting function that a programmer can use to close it. Otherwise, it is probably crashing. The most common reason for crashing is running out of memory. The diagnostics window can help you monitor that.
Gateway is running fine, all users are able to login and application is not logging out it’s shutdown automatically… how we will get the root cause.
I would check to see if a angry designer perhaps put a line to shut down your application in your Client Event Scripts - Start Up. If that’s not the case then you have to do what @pturmel suggests.
Hi,
Even my designer is closing automatically. I need your guidance regarding this issue. In the case of pulling 40 - 50 thousand rows and then using drop down components to filter based on selection and displaying them in an XY chart is my goal. But while building this Designer is closing the app. I did Increase the memory from 2 gb to 4 gb in the config file. But still why does this happen slight freezing of the app and closing automatically. Please do let me know how to diagnose this problem.
If you are running the designer in the same system as the gateway, don't. That can keep the designer from getting the memory it needs.
But when I reached out to the support team and asked whether this will impact, they told it will not. But let me try this way. so now to achieve this should I download only designer in one laptop and the gateway in another laptop?
If you have a laptop with gobs of memory (like mine--96GB), then running designer and gateway together can work. Support may have determined that was the case for you. (If you have support helping you, that's better than us helping--they can look directly at your problem.)
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My RAM is 64 GB. So do you deal with large volume of data, and does it help if we have an increased RAM in our system. Yes, Support team said that memory would be one issue, and others suggested optimizing the queries. Your suggestions are very helpful. Thank You