Ignition deactivation

My contact from a plant just called me and said that his copy of the Ignition software is no longer active. Their software is activated by a USB dongle which I have been told is in tact in the host machine.

As soon as they can stop production, I have advised them to restart the server. Beyond this, I am at a loss about what to do. They are currently running in trial mode.

Suggestions? Thank you.

Can you get the wrapper log files? And find out what version of Ignition it is.

Aside from that, when this problem has happened to people in the past we’ve upgraded the HASP windows drivers and all has been well.