Ignition Exchange component - failed to import

Hello,
I'm very new in using Ignition Exchange. I have been trying to upload this resource: Ignition Exchange | Inductive Automation into my gateway, and I alway received this message: Failed to import package.
Gateway reported that it could not import package. Project 'Project Name' has changed while resources were being imported. Import failed.

Any help? Not sure what could be going wrong since the project is close and not modifications are being done while update.

Hi @Maria_Sierra thanks for reaching out about the error you are experiencing. Could you provide a few more details about the steps you are taking to import the resource so we can better assist in troubleshooting?

Hello! Thank you for answering!

So, first I want to let you know I'm using Ignition Cloud.

Here's what I've done so far:

  1. Downloaded the ZIP folder containing the resource from the Exchange to my laptop.
  2. Logged into my Ignition Cloud gateway.
  3. Navigated to Config > System > Ignition Exchange.
  4. Switched to the "Import" tab.
  5. Selected the downloaded ZIP file for import.
  6. Chose the project where I want to import the resource.
  7. Clicked "Import".

Unfortunately, I'm encountering an error message after clicking import.

Unzip the downloaded file. There will be a zip in there that you can import.

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Thank you, but the zip I have is ready to be uploaded.

Hello! Thank you for answering!

So, first I want to let you know I'm using Ignition Cloud.

Here's what I've done so far:

  1. Downloaded the ZIP folder containing the resource from the Exchange to my laptop.
  2. Logged into my Ignition Cloud gateway.
  3. Navigated to Config > System > Ignition Exchange.
  4. Switched to the "Import" tab.
  5. Selected the downloaded ZIP file for import.
  6. Chose the project where I want to import the resource.
  7. Clicked "Import".

Unfortunately, I'm encountering an error message after clicking import.

Step 1b. Extract the inner ZIP from the downloaded ZIP file.
Step 5. Select the extracted inner ZIP, not the downloaded ZIP.

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