Ignition Gateway Logs – Missing Magnifier and Plus Icons on One Gateway

Hi Everyone

I’m experiencing an issue with Ignition gateway logs. I have two gateways running the same version (8.1.31). However, on one gateway, the log viewer displays the magnifier and plus icons on the right side of each log entry, while on the other gateway these icons are completely missing. This happens regardless of the message length, short or long.
Has anyone encountered this before or know what might be causing the difference?

Not all logs are supposed to have a magnifying glass icon. You don't see one at all, even if you scroll back some pages?

1 Like

The presence of the magnifying glass is driven by the logged message having attached "MDC" (mapped diagnostic context) keys.

The presence of the + is driven by the logged message have an attached stack trace - it's not about the length of the message, it's an actual different piece of information.

The most likely explanation is that there's nothing wrong, as Andrew suggested.
The next most likely explanation (but it's a lot lower down the list) is that there's something in your local environment preventing those things from showing up, like an adblocking extension gone wrong.

You can export the system logs and open them in Kindling to see if that extra information is in fact logged.

1 Like