Ignition Hangs Up

Hi,

Last night Ive received a call from our client with the following problem. Suddenly they lost connection with the server (Gateway Connection Lost message appeared) and could not reestablish it anymore. Ive pinged the server and it was ok, so it was not a network problem.

Then I`ve tried to launch the HMI from the server itself, but then again it got stuck. I restarted the Ignition service and everithing became normal.

This is the log of what happened:

INFO | jvm 1 | 2011/03/24 03:20:27 | 24-mar-2011 3:20:27 org.apache.naming.resources.FileDirContext list INFO | jvm 1 | 2011/03/24 03:20:27 | ADVERTENCIA: Could not get dir listing for C:\Program Files (x86)\Inductive Automation\Ignition\tomcat\webapps\ctx0\WEB-INF\lib INFO | jvm 1 | 2011/03/24 03:20:27 | 24-mar-2011 3:20:27 org.apache.catalina.loader.WebappClassLoader modified INFO | jvm 1 | 2011/03/24 03:20:27 | INFO: Additional JARs have been added INFO | jvm 1 | 2011/03/24 03:20:27 | 24-mar-2011 3:20:27 org.apache.catalina.core.StandardContext reload INFO | jvm 1 | 2011/03/24 03:20:27 | INFO: Reloading this Context has started INFO | jvm 1 | 2011/03/24 03:20:28 | log4j:ERROR Failed to rename [C:\PROGRA~2\INDUCT~1\Ignition\contexts\main\logs/Gateway.log.html] to [C:\PROGRA~2\INDUCT~1\Ignition\contexts\main\logs/Gateway.log.html.2011-03-23]. INFO | jvm 1 | 2011/03/24 03:20:28 | log4j:ERROR setFile(null, false) call failed.

I need to know what happened and what I need to do to prevent it to happen again.

Thank you in advance for your help.

I think we’ll need more context from those logs, can you send more?