I am using SMS for my alarming, when my operators receive an alarm callout, and they acknowledge with the six-digit number they receive on their device they get another message stating that the message is acknowledged. The operators would like to not receive this acknowledgement (in their words "I know I acknowledged the alarm") I have not found the place to turn this feature off. Had anyone had this request and what did you do to overcome this?
I don't think the notification profiles are responsible for this directly, I think you may have an alarm pipeline, perhaps set up for this specifically, that is receiving the event and does not have "Acknowledged" set as a dropout condition.