Import Socket error

Hi,

I keep getting this error when running my FTP script.

ImportError: Error loading module FTP: Traceback(most recent call last):
File “C:\Program Files\Inductive Automation\Ignition\user-lib\pylib\ftplib.py”, line 47 in import socket
File “C:\Program Files\Inductive Automation\Ignition\user-lib\pylib\socket.py”, line 3 in from _socket import(File “C:\Program Files\Inductive Automation\Ignition\user-lib\pylib_socket.py”, line 2, in import encodings.idna
ImportError:No module named idna

See if you have a copy of idna.py in C:\Program Files\Inductive Automation\Ignition\user-lib\pylib\encodings\.

yes we have that file in that folder