I've downloaded the install .exe for 64 bit, but it will not install. I see the splash screen, but nothing else happens. Any suggestions?
You'll have to provide quite a bit more information for anyone to be able to provide any help.
Start off with the version of OS you are installing on, anything you have tried to get the install to work, any errors you have received with full stack trace formatted as preformatted text (See How to post Code)
Along with that, get a copy of the install log, which should be located at C:\Users\user\.ignition\install\install.log if you are on windows. (someone more familiar with linux please post the default location for linux) Either upload it here as preformatted text or as a zip file if its too much text.
If you are not comfortable uploading the log here, reach out to Support. This forum is not an official support venue.
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Window 10 Pro 64 bit. No errors. Nothing happens except seeing the splash screen. There is no install log, because I never get past the splash screen.
For the log you need to navigate into the folder with the name of the currently logged in user. In your case either E or E&I. In \Users\user\.ignition\ part of the path user would be replaced with the logged in username.
Anything in windows event viewer? Any antivirus installed that may be intercepting the installer?
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I wonder if a command line installation would show anything interesting in the console: Command Line Installations | Ignition User Manual
I also wonder if that user name is causing issues...
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