Is it possible to add or remove people from an on-call roster through tag based means? I have a Supervisor who wants to turn this off a couple times a week. Meetings etc. Otherwise he wants it on.
I found a couple threads mentioning this but no mention of if it was yet implemented. We just started this platform and from what I have seen so far I’d be surprised if this was not exposed somewhere
All we have is the SMS module so this would have to be initiated through a tag status change.
i.e. tag = 1 his name is in the On-Call list — Tag = 0 , he isn’t.
Sounds simple enough right?
update: seems that updating the ROSTER_ENTRY table would do the trick but I’m not sure what else gets manipulated so I’m waiting for a more experienced answer.