We have been having problems with our OPC tags and planned on reaching out to our system integrator for them to do a diagnosis. They gave me a quote of $3000 to have someone on site to trouble shoot one issue. For a little more we can get a year of support from Inductive Automation, but it would be over the phone.
What has been your experience with the phone support? If the problem is some other part of the system besides Ignition are they still able to diagnose issues?