Issue upgrading from 7.7.10 to 8.1.26

I am having an issue upgrading Ignition and get the following popup screen when running the installer.


Does anyone know how to resolve this?


v7.7 is probably too old to upgrade directly to v8.1. Try upgrading to the latest v7.9 first.

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I would expect this upgrade to work from 7.7 to 8.1. Make sure you check out the Upgrade Guides as well.

To me this looks like the data/ignition.conf file is missing the value which is required to upgrade and install Ignition. you could also pass the serviceName=Ignition argument to the installer (assuming that you left the default windows service name when installing 7.7)

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The service name is actually Ignition Gateway.

How do I pass an argument to the installer in windows 10? Is that documented on the user manual?

Could I just add that argument to the config file then?

Are you sure this isn't just the the Display name? typically the ignition.conf has three values related to service name:

# Name of the service

# Display name of the service
wrapper.displayname=Ignition Gateway

# Description of the service
wrapper.description=Ignition Gateway

Make sure all three are present in ignition.conf. The argument is documented under Command Line Installations - Ignition User Manual 8.1 - Ignition Documentation if you want to go that route, but I typically recommend editing the ignition.conf in this specific case/issue.

Hope that helps,
Jonathan C

The following is in my config file:

Name of the service

Display name of the service

wrapper.ntservice.displayname=Ignition Gateway

Description of the service

wrapper.ntservice.description=Ignition Gateway

Should I add what you have above @jcoffman?

Thanks @jcoffman. I was able to get the installer to run by adding those items you listed to the .conf file.