Issue upgrading from 7.7.10 to 8.1.26

Ignition
1

I am having an issue upgrading Ignition and get the following popup screen when running the installer.

image

Does anyone know how to resolve this?

Thanks,
Brandon

2

v7.7 is probably too old to upgrade directly to v8.1. Try upgrading to the latest v7.9 first.

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3

I would expect this upgrade to work from 7.7 to 8.1. Make sure you check out the Upgrade Guides as well.

To me this looks like the data/ignition.conf file is missing the wrapper.name=Ignition value which is required to upgrade and install Ignition. you could also pass the serviceName=Ignition argument to the installer (assuming that you left the default windows service name when installing 7.7)

1 Like
4

The service name is actually Ignition Gateway.

How do I pass an argument to the installer in windows 10? Is that documented on the user manual?

Could I just add that argument to the config file then?

5

Are you sure this isn't just the the Display name? typically the ignition.conf has three values related to service name:

# Name of the service
wrapper.name=Ignition

# Display name of the service
wrapper.displayname=Ignition Gateway

# Description of the service
wrapper.description=Ignition Gateway

Make sure all three are present in ignition.conf. The argument is documented under Command Line Installations - Ignition User Manual 8.1 - Ignition Documentation if you want to go that route, but I typically recommend editing the ignition.conf in this specific case/issue.

Hope that helps,
Jonathan C

6

The following is in my config file:

Name of the service

wrapper.ntservice.name=Ignition

Display name of the service

wrapper.ntservice.displayname=Ignition Gateway

Description of the service

wrapper.ntservice.description=Ignition Gateway

Should I add what you have above @jcoffman?

7

Thanks @jcoffman. I was able to get the installer to run by adding those items you listed to the .conf file.