Issues Upgrading from Version 7.7.2 to 8.1.3

Ignition
,
1

Hi! We are trying to upgrade Ignition 7.7.2 with OpenJDK 1.8.0 to Ignition 8.1.3.
First of all, the installer doesn’t recognize the previous version.
Second, and more important, once we upgrade with a different name of service (Ignition1, e.g.), an error shows up when the service initializes.
This error says there is a different wrapper service manager’s version.
I attach a fragment:

STATUS | wrapper | 2021/04/01 10:03:28 | Copyright (C) 1999-2014 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2021/04/01 10:03:28 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2021/04/01 10:03:28 | Licensed to Inductive Automation for Inductive Automation
STATUS | wrapper | 2021/04/01 10:03:28 |
STATUS | wrapper | 2021/04/01 10:03:30 | Launching a JVM…
INFO | jvm 1 | 2021/04/01 10:03:42 | WrapperManager: Initializing…
ERROR | wrapper | 2021/04/01 10:04:02 | Startup failed: Timed out waiting for a signal from the JVM.
ERROR | wrapper | 2021/04/01 10:04:02 | JVM did not exit on request, termination requested.
STATUS | wrapper | 2021/04/01 10:04:02 | JVM exited after being requested to terminate.
STATUS | wrapper | 2021/04/01 10:04:07 | Reloading Wrapper configuration…
STATUS | wrapper | 2021/04/01 10:04:08 | Launching a JVM…
INFO | jvm 2 | 2021/04/01 10:04:08 | WrapperManager: Initializing…
INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: ERROR - The version of the Wrapper which launched this JVM is “3.5.25”
INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: while the version of the Wrapper jar file currently in use
INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: is “3.5.42”.
INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager:
INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: ERROR - The version of the Wrapper which launched this JVM is
INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: “3.5.25-st” while the version of the native library
INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: is “3.5.42-st”.
INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager:
STATUS | wrapper | 2021/04/01 10:04:24 | ← Wrapper Stopped

We tried so many ways to fix this that we ran out of ideas.
Some of these were:

  • We uninstalled OpenJDK version and deleted cache. Then we did the upgrade;
  • We upgraded by .zip and .exe’s method;
  • We uninstalled Ignition’s old version and installed Ignition’s new version;
  • We uninstalled OpenJDK and installed Java Oracle.

None of these solutions worked and this error is recurrent.
If we do a fresh install in a test computer absolutely clean, obviously, it works. But we don’t want to do this until let’s try everything.
What do you recommend?

2

Install 7.9.17. Restore your 7.7 backup into 7.9. Make a backup from 7.9. Restore that into 8.1.

3

Hi. Thanks for answering.
I installed 7.9.17’s version but still having the same error with wrapper’s version (this time, the version is 3.5.35).
I mean, the upgrade is complete but in the service’s initialization throws me this:

STATUS | wrapper | 2021/04/14 08:34:59 | Launching a JVM…
INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: Initializing…
INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: ERROR - The Wrapper jar file currently in use is version “3.5.35”
INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: while the version of the Wrapper which launched this JVM is
INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: “3.5.25”
INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager:
INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: ERROR - The version of the Wrapper which launched this JVM is
INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: “3.5.25-st” while the version of the native library
INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: is “3.5.35-st”.
INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager:
INFO | jvm 1 | 2021/04/14 08:35:01 | OpenJDK 64-Bit Server VM warning: ignoring option PermSize=64m; support was removed in 8.0
INFO | jvm 1 | 2021/04/14 08:35:01 | OpenJDK 64-Bit Server VM warning: ignoring option MaxPermSize=128m; support was removed in 8.0
STATUS | wrapper | 2021/04/14 08:35:01 | ← Wrapper Stopped

Also, and just to try, after I upgrading to 7.9.17, I wanted to upgrade to 8.1.3 but it still does not recognize the actual Gateway Service.

4

You are going to need help from IA support I think. (Note, don’t install any java for v8+, as it comes with Ignition from v8 onwards.) After any uninstall, make sure Ignition’s install folders are completely gone.

5

Yes it sounds like Ignition may be installed in one or more locations and that there are left over files interfering. Hopefully support can figure it out quickly for you.

6

Hi! I bring you up good news.
Apparently, if we change the folder’s name of the older Ignition, or delete it in the installation location, and proceed with the normal installation this error doesn’t occur anymore.
Thank you very much!