Issues with upgrading from 8.0 to 8.1

Hi guys. I have Ignition running on two virtual machines. I upgraded from 8.0.17 to the latest version (8.1.20) on one of my VMs without any issues by downloading and running the exe install file. When I try to upgrade Ignition on the other VM, I get an error saying that “a running gateway was not detected” (see pic below). The gateway is definitely running so I’m not sure why I’m getting this error.

You could click No and get the install log (will be copied to the install directory once the installer is quit/closed) to see if we can get more details.
also, some other questions:

  • Is the service installed?
  • was the service name detected in the installer GUI and does the service name in ignition.conf for the key match the name of the service as it is installed in windows?

That might help us start to get to the bottom of things.

JJ Coffman

Thanks. Below is the install log. Sorry, but I’m not sure what you mean by “service”.

INFO [IgnitionInstaller ] [2022/09/15 10:46:47]: log location set to C:\Users\user.ignition\install\install.log
INFO [IgnitionInstaller ] [2022/09/15 10:46:48]: log level set to ‘INFO’
INFO [IgnitionInstaller ] [2022/09/15 10:47:53]: Install started in directory C:\Program Files\Inductive Automation\Ignition
INFO [IgnitionInstaller ] [2022/09/15 10:47:53]: 0%: Checking existing gateway’s state
INFO [IgnitionInstaller ] [2022/09/15 10:47:54]: 0%: Configuring Install Actions
INFO [IgnitionInstaller ] [2022/09/15 10:47:57]: 0%: Executing Install Actions
WARN [ActionController ] [2022/09/15 10:47:57]: An Issue Has Been Detected
com.inductiveautomation.ignition.installer.common.actions.InstallAction$WarnInstallException: A running gateway was not detected. Gateway backup cannot be created prior to upgrade.
at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.actions.common.GatewayBackupAction.executeInternal(
at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.actions.common.GatewayBackupAction.execute(
at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.actions.ActionController.lambda$execute$5(
at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.actions.ActionController.wrapRunnableAction(
at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.actions.ActionController.execute(
at com.inductiveautomation.ignition.installer.offline@8.1.20/com.inductiveautomation.ignition.installer.offline.OfflineInstaller.startInstall(
at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.ui.graphical.InstallerApplication.lambda$startInstall$9(
at java.base/
INFO [IgnitionInstaller ] [2022/09/15 10:47:57]: 0%: A running gateway was not detected. Gateway backup cannot be created prior to upgrade.
INFO [IgnitionInstaller ] [2022/09/15 10:48:06]: 0%: Installer action failure. Performing undo
INFO [IgnitionInstaller ] [2022/09/15 10:48:06]: 0%: Revert of installer actions complete

not much in the logs at the INFO level. you could bump the logging level using a Command Line Argument.

the “service” I’m referring to is the Ignition Windows Service. If you aren’t familiar with windows services or installs I would reach out to support to get assistance with the service related question and to figure out what is happening.

Thank you